The position is within the Messaging Systems Support Branch, Global Messaging Services Division, Messaging and Collaboration Services Office, Deputy CIO for Enterprise Services, and Bureau of Diplomatic Technology.  The position serves as the Chief of the Messaging Systems Support Branch and oversees the 24x365 management and administration of the infrastructure and application components for IRM cable messaging platforms, official records systems, and cross-domain data transfer services.

Duties

Manages Global Messaging Center infrastructure and program for diplomatic messaging platforms, official records systems, and cross-domain transfer services, in accordance with Department of State policies, security standards, and technical procedures Directs Branch mission activities supporting IT operational maintenance, monitoring, customer service and message analysis, including various facility and infrastructure support activities across multiple shifts. Develop and Direct Tier 2 Incident Management program, ensuring efficient resolution of complex technical issues, timely escalation of unresolved incidents, and consistent adherence to service level agreements (SLAs). Formulates and implements departmental policies, guidance, and operational procedures to address a wide range of IT related issues. Ensures that the organization strategic plan, mission, vision, and values are communicated to the branch employees and integrated into the team strategies, goals, objectives, work plans, work products, and services

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.   NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Ability to monitor network capacity and performance, diagnose and resolve network problems, and conduct studies of optimal configurations and equipment distributions. Customer Service - Ability to develop and manage customer service performance requirements and overall customer support policies, procedures, and standards. Oral Communication - Ability to use oral and written communication methods and techniques to coordinate effectively with senior managers, co-workers, and customers to resolve conflicts, secure their cooperation and provide needed assistance. Problem Solving - Ability to diagnose and resolve complex network problems and develop network backup and recovery procedures. AND Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience in customer support principles, concepts, and methods. Experience in utilizing regulations, policies, and procedures related to information systems security. Experience ensuring compliance with IT security and information assurance requirements. Experience in information systems capabilities. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 600 19th Street NW SA-17, 5th Floor Washington, District of Columbia 20522-1705 United States
• Name: R. Dixon
• Phone: 771-204-5157
• Email: [email protected]