As the Program Support Assistant assigned to Geriatrics and Extended Care Line at CW Bill Young Department of Veterans Affairs Medical Center, Bay Pines, Florida, responsible for collecting, compiling, and/or tracking statistical information in relation to established performance measures, goals, and objectives; uses software applications to draw information from various sources to prepare/assist in preparation of reports; assists in administrative, clinical, and technical aspects of position.

Duties

Schedule and review work activities performed in an office, including reporting and record keeping. Review and direct incoming documentation/inquiries and take personal action when applicable or direct to appropriate staff as needed. Take and coordinate meetings and minutes. Utilize a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence. Receive incoming calls from patients, clients, staff, and others in need of information. Execute and prepare responses to routine correspondence and reports. Provides training in operations of computer programs. Assists with evaluating efficient means of documentation. Perform office computer utilizing multiple programs to complete documentation. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Mon - Fri 8:00a - 4:30p Telework: Position is eligible on Ad-Hoc basis. Position Description/PD#: Program Support Assistant (Office Automation)/PD094080 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Experience in working in community care programs and various databases, HRSM, OPTUM, etc. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade,GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: handling data and coordination of program patients; collecting, compiling and/or tracking of statistical information in relation to established performance measures, goals, and objectives; uses software applications to draw information from various sources in order to prepare/assist in preparation of reports; assists in the planning, review, and reporting of data/statistical results of program studies; ensures that proper administrative procedures are understood and followed by vendors and home care staff. You will be rated on the following Competencies for this position: ClericalCommunicationsComputer SkillsCustomer Service (Clerical/Technical)Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is partly sedentary, using the computer for parts of the day. Walking to other parts of the facility may be necessary. Some bending and standing is required. The work environment of a Medical Center involves everyday risks and discomforts, but the normal safety precautions are required. The workplace is adequately heated, lighted and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address CW Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL 33744 US
• Name: Anthony Guehlstorf
• Phone: 727-398-6661 X64523
• Email: [email protected]