This position is located at the IHS Hospital, Division of Nursing Services, Branch of Outpatient Nursing Services, Browning, Montana. The purpose of this position is to manage the appointment system, serve as receptionist, and assist with clerical duties to provide efficient services to clients, visitors, and other health care providers under the direction of a registered nurse.

Duties

Maintain the appointment system and RPMS and organizes appointments to accurately reflect routine clinics, specialty clinics and the medical provider's schedules. Schedule appointments to accommodate the medical and personal needs of patients. Institutes corrective action to reschedule appointments and notifies patient when there is a change in provider schedule or cancellation for urgent or emergent situations. Perform clerical duties related to patient referrals, notify appropriate personnel and route patient records according to established protocols. Receptionist duties include: receive phone calls and assess the patient's need for routine, urgent and emergent appointments with appropriate providers and clinic; answer inquired of a general nature by; nursing staff, physician staff, other departments, visitors, and patients, assist them in a friendly and cooperative manner; receive and relay messages to personnel on units and use proper telephone etiquette. Transcribe physician orders pertaining to diagnostic tests, keep patient records in order with all forms properly identified; copies and compile other data as directed. Apply a more extensive knowledge of medical practice and terminology and judgment based on substantial experience in medical record keeping.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. General Schedule Qualification Standards MINIMUM QUALIFICATIONS: GS-05: One (1) year of specialized experience equivalent to at least the GS-4 grade level OR four (4) years above the high school level. GS-06: One (1) year of specialized experience equivalent to the next lower grade level. General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples of specialized experience at the GS-05 level: schedule appointments, respond to inquiries and requests through telephone, correspondence and personal visits, record keeping, maintain record of confidentially and safeguard patient information, use electronic systems to provide clerical office support. OR, successfully completed 4 years of education above the high school level. GS-06: Maintain an appointment scheduling system for medical providers; Schedule/Reschedule appointments for patients; Transcribe physician orders pertaining to diagnostic tests; apply more extensive knowledge of medical practice and terminology and judgement based on substantial experience in medical record work. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Your resume must support your application responses. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Contacts

• Address Blackfeet Service Unit PO Box 760 760 Hospital Circle Browning, MT 59417 US
• Name: Kandis Real Bird
• Phone: 406-208-1984
• Email: [email protected]