Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Incumbent, as an Emergency Services Dispatcher, provides emergency police, fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

Duties

Maintain an accurate status and availability of emergency response equipment and personnel to assure prompt and accurate response. Provide assistance and information to medical, police, and fire personnel by acting as a liaison between department personnel and other agencies. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Receive 911 calls, security system alarms, and radio messages involving emergencies, complaints, violations, accidents, or requests for information and assistance.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent is required to successfully complete a pre-employment, and yearly physical medical examination to determine fitness for performance of the duties of this position (Physical, emotional and mental stability).
• Incumbent must meet established hearing and vision tests. Must be able to distinguish colors.
• This position requires incumbent to work rotating shifts. The incumbent is required to work alternate work schedule and mandatory overtime which requires an uncommon tour of duty including nights, weekends and holidays.
• Incumbent is required to work regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• Travel overnight away from home station for Temporary Duty (TDY) travel is required, 10% of the time.
• Incumbent is required to possess or obtain and maintain certification: Criminal Justice Information System (CJIS), National Crime Information Center (NCIC) training and Oklahoma Law Enforcement Telecommunications System (OLETS).
• Must possess or obtain and maintain certification: Cardo Pulmonary Resuscitation, DoD Telecommunicator I/II, Emergency Telecommunicator Course (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD).
• This position requires the incumbent to possess or be able to obtain and maintain Secret clearance.
• Incumbent must successfully pass a National Crime Information Center (NCIC) Interstate Identification Index (III) background check.
• Required to sign DA Form 5019-R (Condition of Employment of Certain Positions Identified as Critical Under Drug Abuse Testing Program) or a Memorandum of Understanding (MOU), must pass urinalysis testing prior to appointment and randomly thereafter.
• Incumbent must wear a prescribed uniform and safety apparel in accordance with established policies and procedures.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Dispatch emergency personnel (police, fire, medical, hazmat, rescue) as necessary; 2) Obtain pertinent information from callers to ascertain the nature of their emergency or request for assistance; 3) Provide clear and precise instructions to callers in high stress conditions; AND 4) Utilize dispatching and/or law enforcement communication systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06) You will be evaluated on the basis of your level of competency in the following areas: Interpersonal SkillsManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FS-W6CSAA US ARMY IMCOM-USAG FT SILL DO NOT MAIL Fort Sill, OK 73503 US
• Name: Army Applicant Help Desk