This position serves as a Supervisory IT Cybersecurity Specialist (PLCY/PLN), located in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC.

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. The primary purpose of this position is to provide oversight for the service desk and device management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs. - Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive. - Leads the service desk and device teams by ensuring appropriate security solutions are applied. - Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance. - Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods. - Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services. - Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages. - Provide overall direction and oversight of personnel management, strategy development, and security assessment.

Requirements

• You must be a United States Citizen or National.
• You must successfully pass a security/background investigation and a drug screening.
• Selective Service registration is required, see the "Requirements" section for full details.
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one-year probation to assess your ability to perform supervisory duties is required unless previously completed.
• You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
• This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.
• Requires a probationary period if the requirement has not been met.
• This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.

Qualifications

To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT) at (GS-2210-15), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade. There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate. Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: For the GS-15, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-14 in the Federal service. Specialized Experience is defined as: Experience in service desk operations management including service delivery, strategic planning, and financial/budget management. AND Managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments, problem resolution and proactively preventing negative trends. You MUST meet all qualification requirements by the closing date of this announcement, 12/02/2024. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume!

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.

Contacts

• Address Justice Management Division - Chief Information Officer 2 Constitution Square 145 N Street NE Room 9W.300 Washington, DC 20530 US
• Name: Christopher Stout
• Email: [email protected]