This position is located in the Chief Information Officer Organization (CIOO), Infrastructure Operations and Service Branch of the Federal Deposit Insurance Corporation and is responsible for maintaining centralized IT infrastructure, engineering, and integration services and capabilities for the corporation. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

Provides end-to-end Tier 3 support for unified communications issues to include the underlying network and security infrastructure supporting unified communications as well as legacy voice and video components. Directs and guides the gathering of end-to-end on premise or cloud-based unified communications hardware and software requirements for new initiatives and evaluates and tests hardware and software products to determine which products best meet the IT requirements of the Corporation and enhance the Corporation's information security posture. Communicates functional and technical requirements, issues, and problems to both technical and non-technical personnel at multiple levels. Troubleshoots problems; diagnoses systems failures to isolate source of problems in equipment, systems software, and applications programs.

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.  Additional qualifications information can be found here. To qualify for the CG-14: Applicants must have at least one year of specialized experience equivalent to the CG-13 level in the federal service. Specialized experience is experience designing, implementing, and supporting Unified Communications (UC) information systems such as Microsoft Teams, Cisco Webex, or Zoom, and using monitoring tools (e.g., SolarWinds, Splunk) to ensure optimization, availability, and security of voice and video operations. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive HRB (PA-1730-5007) Arlington, Virginia 22226 United States
• Name: Anita Gallman
• Phone: 703-562-2387
• Email: [email protected]