This position is located at Consumer Financial Protection Bureau, Operations Division, Office of Technology & Innovation. The incumbent serves as the T&I Infrastructure Operations Lead and is responsible for day to day T&I infrastructure operations support.

Duties

As a Supervisory IT Specialist (Infrastructure Operations Lead), you will: Serve as the principal lead responsible for the day-to-day operational support of the Bureau's information technology infrastructure, systems and end user services. Lead the planning, deployment and operational support for a varied portfolio of IT services including Bureau-facing Service Desk (Tier I, II, Deskside), IT Asset Management, Audio Visual Engineering and Support, Unified Communications, Print Services, Infrastructure Audits, Wireless Lines of Service and Major Incident Management. Identify and implement continuous process improvements that will improve quality, efficiency and reduce costs related to core IT processes; determine IT operations service requirements by analyzing needs of users/departments; develop and implement documentation requirements for problem resolution; work to identify and enhance processes and tools, with the goal of improving systems and application availability; Provide timely and accurate communication and coordination of all major incidents that result in outages to business-critical services; work with IT teams and other Bureau divisions to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities when required; provide leadership in critical issue resolution; Serve as Contracting Officer's Representative (COR) or alternate COR.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the CN-61, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-53 grade level in the Federal service. (For qualification purposes, the CN-53 is broadly equivalent to the GS-13). Specialized Experience for this position includes: Experience leading a team that provides digital workplace services including service desk, major incident management, asset management, audio/visual, unified communications, and wireless services; AND Experience coordinating IT projects and operational services, including, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; AND Experience managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments and problem resolution; AND Experience coordinating with other organizations/divisions on matters related to IT programs and activities, such as project management and coordination services for nation-wide project deployments. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. CFPB uses an experience-based process to set pay for employees. Experience is evaluated and credited using the employee's résumé. To ensure that all of your prior work experience (e.g., internships, volunteer work, details, part-time, self-employment, secondary jobs, etc.) is considered and accounted for, please ensure that your résumé covers the following: your entire work history with specific start and end dates (MM-DD-YYYY) provided for each listed position hours worked per week for each position degrees and the dates conferred (MM-YYYY) Part-time experience will be credited pro-rata based on a 40-hour work week, while work of 32 hours or more will be rounded up to full-time experience. If you have multiple positions that have overlapping start and/or end dates, only 40 hours of experience will be credited for a given work week. Refer to Resume Tips for more information on how to submit a comprehensive résumé. See information on our base pay ranges and salary structure. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Education

This job does not have an education qualification requirement.

Contacts

• Address TECHNOLOGY AND INNOVATION Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]