About the Position: This position is located at the Global Customer Support Service Branch, CSS Team 6 Campbell, in Fort Campbell, KY. Fort Campbell is a United States Army installation located astride the Kentucky-Tennessee border between Hopkinsville, Kentucky and Clarksville, Tennessee. This is a Direct Hire Solicitation. Management may select at any grade levels announced.

Duties

Analyze incident request trends and patterns in order find opportunities to improve services. Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services. Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs. Remove, reinstall or reconfigure desktop software or web services in order to correct issues. Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution. Test new software deployment packages and Operating System images and provide feedback or solutions.

Requirements

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• One year trial or probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.
• This position requires a Tier 3 (T3) investigation.
• You may be required to sign a transportation agreement.
• Must be able to obtain and maintain a Secret security clearance.
• May be required to carry a government issued cell phone.
• This position requires the incumbent to be able to obtain and maintain Information Security requirements: IAT Level II (Intermediate) certification.
• This position requires frequent standing, walking, bending, climbing steps reaching and/or stooping; employees will be required to lift and move computers and other IT hardware weighing up to 50 pounds.

Qualifications

Who May Apply: U.S. Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. GS-11: Specialized Experience: One year of specialized experience which includes providing advanced technical support to end-users or other technicians; interacting with lower-tiered support personnel to facilitate complex problem recognition or management; and logging corrective actions taken and escalating more complex problems to senior level technicians. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. This position has an individual occupational requirement and/or allows for substitution of education for experience at the GS-11 grade level. GS-12: Specialized Experience: One year of specialized experience which includes providing immediate response and resolution to information technology tickets; analyzing information technology helpdesk tickets for escalation; and diagnosing hardware or software problems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted at the GS-12 grade level. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address DoDEA Headquarters 4800 Mark Center Drive Alexandria, VA 22311 US
• Name: Army Applicant Help Desk