To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. This position is located in Building 4700 (Welcome Center), 1st Floor, Mow-Way Road, Fort Sill, OK. The initial cut-off date for this vacancy announcement is 11/12/2024. Additional applications will be referred as vacancies occur.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Identifies and resolves issues and problems. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Applies information security and information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.

Qualifications

Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services; - Installing, configuring, upgrading and trouble shooting hardware and software components; - Presenting formal and informal training and assistance to customers; - Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

See qualification requirements.
A copy of supporting documents must be submitted at the time of application!

Contacts

• Address EK-NAF-W6CSAA US ARMY GARRISON FT SILL DO NOT MAIL Fort Sill, OK 73503 US
• Name: CHRA Fort Sill NAF
• Phone: (580)442-5853
• Email: [email protected]