The United States Court of Appeals for the Federal Circuit (CAFC) is unique among the thirteen Circuit Courts of Appeal. It has nationwide jurisdiction in a variety of subject areas, including international trade, government contracts, patents, trademarks, certain money claims against the United States government, federal personnel, veterans' benefits, and public safety officers' benefits claims. For additional information about our court please click here.

Duties

The Clerk's Office of the U.S. Court of Appeals for the Federal Circuit is seeking candidates for a full-time Operations Quality Analyst (Operations Analyst). Through innovative and results-oriented practices, the Clerk's Office delivers quality service to the court, judges, and our public stakeholders in its dual mission to facilitate the progression of cases before the court and to maintain the court's records. The Clerk's Office team seeks candidates who value open communication, team accountability, transparency, public stewardship and service, commitment to quality and to excellence in the administration of justice. The Clerk's Office has been recognized nationally for the quality and innovation of its operations and is currently validated at the ASQ/ANSI G1:2021 Silver Level. The Operations Quality Analyst (Operations Analyst) provides a wide range of quality systems, administrative, database management, operational, and training duties. This position supports both the case management and court services teams and reports to the Quality Management Supervisor. Responsibilities of the Operations Quality Analyst (Operations Analyst) include, but are not limited to: Information Management and Documentation: Design, develop, document, deploy, maintain, and support technology-based solutions to modernize and integrate the processes and systems for file and data management, work distribution, quality assurance, and statistical reporting. Participate in developing, writing, and revising of policies, processes, procedures, guides, manuals, forms, reports, and other documents in support of court operations. Ensure all applicable electronic and paper documents, guides, manuals, and forms are kept up to date. System Integration: Research, evaluate, and recommend integration solutions, equipment, and technologies based on Clerk's Office needs and to enhance operations, while integrating operations with more macro level court-wide initiatives. Work with staff to identify Clerk's Office system user requirements and gather and analyze data to determine system requirements. Develop, facilitate, and lead work and project teams and plans for systems integration tasks. Collaborate with court technical staff and contractors on developing, enhancing, evaluating, testing, and implementing automated solutions for quality systems within the Clerk's Office, including gathering and presenting operational requirements. Develop and perform system testing, validation, and documentation provided by other staff. Support end user troubleshooting, maintenance, and training on resulting quality systems. Systems Training: Develop, recommend, and facilitate presentations and training programs on quality assurance concepts and tools, quality systems, and Clerk's Office applications. Identify office quality systems training needs and requirements and assess the effectiveness of training. Operations Training Support: Collaborate with management and subject matter experts to develop and deliver office-wide operations training program in support of court operations, including coordinating, delivering, and evaluating internal and external training programs using traditional and current eLearning methods and software; evaluating and monitoring the effectiveness of operations training; evaluating training programs to ensure they are relevant to operational needs; and identifying, advising and recommending position-specific trainings needs to the management team. Deputy Clerk Responsibilities: Communicate and respond to judges, chambers staff, and management requests regarding court operations. Answer procedural questions for judges, staff, and the public. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing good customer and quality service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Develop, implement, and maintain written procedures for assigned functions. Support office financial processes and court sessions, as needed. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.

Requirements

Qualifications

Required Qualifications Specialized Experience CL-26 ($60,266 - $97,925): Candidates must possess a minimum of one (1) year of specialized experience which is defined as progressively responsible technical experience directly related to the duties and responsibilities of the position. Specialized experience provides thorough knowledge of the rules, regulations, practices, and principles required to successfully perform the duties of this position and involves the routine use of specialized terminology and automated software and equipment for information and database management, systems analysis and integration, and the development and implementation of training. At least one year of experience must be equivalent to the CL-25 (GS-9) or higher. CL-27 ($66,197 - $107,614): Candidates must possess a minimum of two (2) years of specialized experienced which is defined as progressively responsible technical experience directly related to the duties and responsibilities of the position. Examples may include experience designing, implementing, and maintaining operational systems; administering system improvement initiatives; quality control management; and training, and/or system integration, evaluation, and analysis. At least one year of experience must be equivalent to the CL-26 (GS-10) or higher. Required Competencies Innovative and creative problem-solving skills and the ability to effectively work with staff to define and develop solutions to business problems. Exceptional ability to communicate technical concepts to non-technical staff. Ability to work independently in a team environment as well as the ability to manage multiple priorities within strict deadlines in a fast-paced environment. Preferred Qualifications Experience working in the federal judiciary and using the federal judiciary's CM/ECF electronic case management system. Knowledge of and experience with SharePoint Online, Microsoft Power Platform, and Microsoft Office 365. Knowledge of and experience with applied statistical analysis methods. Knowledge of and experience with developing and delivering operational or technical training to frontline staff. Knowledge of and experience with quality management practices, such as Lean Six Sigma. Knowledge of and experience with project management. Knowledge of and experience with quality standards; systems integration; and/or system process review, mapping, and design.

Education

At a minimum, candidates must possess a bachelor's degree from an accredited college or university.

Contacts

• Address US Court of Appeals for the Federal Circuit 717 Madison Place, N.W. Suite 410 Human Resources Washington, DC 20439 US
• Name: Human Resources
• Email: [email protected]