The mission of the Antitrust Division is to promote competition by enforcing the antitrust laws to protect economic freedom and opportunity on behalf of the American people. This Division has an opening for IT Specialist (CUSTSPT) to join its dedicated team and gain invaluable experience working in the public interest to protect the competitive process. Are you ready to contribute to matters of national importance that promote a competitive and productive American economy?

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. This position is located in the Technology Directorate (TD), within the Executive Office (EXO), Antitrust Division (ATR), Department of Justice (DOJ). The incumbent serves as an Information Technology Specialist (CUSTSPT) within the Division, reporting directly to the Engineering and Operations Section (EOS) Chief, and ultimately the TD Director and Chief Information Officer (CIO). As an Information Technology Specialist (CUSTSPT), responsibilities of this position will include, but are not limited to: Plans and carries out IT customer support functions and activities for assigned organizations. Provides customer assistance and training in order to meet customer requirements. Resolves technical problems and issues and develops recommendations and proposals to address more complex design or operational issues. Diagnoses and resolves problems in responding to customer support incidents. Provides assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks. Applies new IT technologies to participate in developing methods and policies leading to successful accomplishment of organizational requirements. Participates in programs, task forces, and project teams to accomplish IT systems, software, and hardware development or implementation activities, and functions as a technical resource on customer support functions. Develops solutions to complex customer support problems and issues. Investigates/analyzes a variety of unusual conditions or problems, providing technical advice and guidance. Develops and implements new concepts and technologies. Makes recommendations that help to enhance and improve IT customer support services of the organization. Provides advice, guidance, and assistance to technical and program officials in the development and delivery of IT customer support services. Provides operational support, management, development, and updates processes for TD network/infrastructure resources. Prepares and presents information and briefings on customer support issues, problems, and projects to management officials and program staff. Collaborates with customer organizations to identify training needs for IT hardware, software, and systems, and develops and delivers customer training to meet organizational needs. Please note: Additional selections may be made from this announcement. Also, a writing sample and a combination of three to five business and academic references may be requested of individuals identified as best qualified.

Requirements

Qualifications

To qualify for the position of Information Technology Specialist (CUSTSPT), you must meet the Basic Qualification Requirements AND possess the required Specialized Experience specific to the series and grade listed below. This experience must be identified in your resume. Basic Requirements: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; AND, Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: GS-12: Applicants must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 grade level in the Federal service. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To qualify, applicants must demonstrate the following specialized experience: Experience planning and carrying out IT customer support functions and activities for assigned organizations; Experience providing assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks; Experience investigating and analyzing a variety of unusual conditions or problems, providing technical advice and guidance; Experience resolving technical problems and issues and develops recommendations and proposals to address more complex design or operational issues; AND Experience implementing activities and functions as a technical resource on customer support functions. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume! NOTE: Only the first four pages of your resume will be used to make eligibility determinations.

Education

Substitution of education is not allowed for the GS-12 grade level.

Contacts

• Address Antitrust Division 450 5th Street, NW Washington, DC 20530 US
• Name: Le'Chelle Williams
• Phone: 202-598-2356
• Email: [email protected]