The position is within the Digital Health Office (DHO), the Digital Health Experience and Integrated Product Management Office (DHXp) and reports to the Executive Director in DHXp. This role serves as Director, Product Delivery and places a strong emphasis on Veteran and Care Team digital experiences when building, delivering, management of products and solutions in collaboration with program office partners. This vacancy may be filled in Washington, DC or a location to be determined

Duties

This announcement will close on 11/12/2024; the first 50 applications received will receive first consideration. Applications received after the initial cut-off number will not receive consideration unless otherwise requested by management in increments of 50. Major duties include but are not limited to: Serves as lead technical advisor to DHXp and DHO strategic planning. Leads assessment of proposed and newly enacted digital services related legislation, regulation and policy, and advises on impact to DHO's programs and activities. Analyzes inputs from VA business customers, direct user research, quantitative research, broad cultural trends, and other sources to identify opportunities to use digital technology for more efficient processes and/or optimized patient and staff experiences and oversees DHO's digital services projects to deliver desired new capabilities. Analyzes problems and present both written and oral recommendations taking into full consideration the wide range of factors and requirements which affect the management of the health care delivery system related to DHXp applications and systems. Ensures shared understanding between technical and functional staff for effective communication of requirements and seamless workflows. - Balances development requirements with operational realities. Oversees Product Managers to maintain all product aspects to include infrastructure, hosting, security, maintenance, operations, and support. Leads portfolio investment decision making and manages budget performance across product lines and digital services projects, to include AI applications, seeking to maximize value at best cost. Ensures DHO programs, projects, products, policies, and operations align with applicable cybersecurity regulations and guidance. Monitors changes in Federal legislation and regulations, as well as agency-level guidance, policy, regulations, and directives for potential impact on DHO policies. Oversees all product lifecycles from creation or acquisition through retirement. Oversees change management strategies and plans that maximize adoption and usage and minimize resistance. Implements strategies for organizational performance management, business process analysis, continuous process improvement. Leads and oversees budgets, staffing, and contracting. Develops, modifies, and/or interprets performance standards. Evaluates performance of direct subordinates and provides mentorship, counseling, advice, and instruction concerning both technical and administrative matters. Explains performance expectations to employees and provides regular feedback. Work Schedule: Monday - Friday 08:00 AM - 04:30pm Telework: Available (applicant is required on site up to 50% of work schedule per pay period) Remote: This is not a remote position. Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee) and is authorized for telework up to 50%. Position Description Title/PD#: Supervisory Health System Specialist (Director, Product Delivery)/PD882020 Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. The position may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Individual Occupational Requirements (IOR): The 0671 Occupational series has an IOR that must be met: Undergraduate and Graduate Education: Major study - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND GS-15 grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Expert knowledge of the various phases of agency Software Development Lifecycle (SDLC) is sufficient to lead digital service product and solution development, to include AI applications. This includes the following: Mastery of, and skill in applying software design concepts and methods; relationships among multiple IT disciplines; the IT infrastructure; and project management principles and methods sufficient to lead a multi-functional development project in software analysis, design, development, and implementation for a new system or major enhancement to an existing system; perform, analyze, and synthesize user research; draft project plans; identify resource requirements; assign tasks to project members; report progress; ensure customer and management involvement throughout the software development process; resolve critical issues affecting the configuration of the IT infrastructure; and coordinate the demonstration of new and enhanced applications to customers and management. Expert knowledge of contracting and multi-year budgeting principles. This includes the ability to define contract scope through drafting of Performance Work Statements (PWS), represent the Program with VA contracting organizations, assemble contract acquisition packages, define and monitor vendor Service Level Agreements (SLA)'s, identify Scope of Work, define project requirements, evaluate quality of associated contract deliverables for acceptance or rejection, and setting and monitoring timelines. Mastery knowledge of laws, regulations, policies, and security and privacy in order/sufficient to manage the design, development, implementation, modification and maintenance of the technologies associated with all sources of data. Mastery knowledge of, and skill in applying, health care systems development methodologies sufficient to inform digital health product and project development. Mastery knowledge of and skill in applying VA and cross-agency AI priorities and policies to inform digital health technology innovations. Broad knowledge, and skill in applying, a wide range of health systems issues (e.g., accessibility, security), mobile and Web development methods, requirements and procedures used government-wide and within the private sector sufficient to make decisions and recommendations regarding digital health products and projects. There is no educational substitution for the GS-15 level but you may use education to meet the IOR for the 0671 series. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Digital Health Office 6100 Oak Tree Boulevard Independence, OH 44131 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]