The incumbent serves as the Council Management Director for the Client Portfolio Management Office (CPMO) within the VHA Office of Health Informatics (OHI) Clinical Informatics and Data Management Office (CIDMO). The CPMO plays an essential role in supporting the user experience across the VHA enterprise in its interactions with the Electronic Health Record (EHR) system as part of its EHR Modernization (EHRM) initiative.

Duties

Serves as the official supervisor of the Council Management pillar of CPMO, reporting to the CPMO Director, as well as serving in an advisory role intended to bring understanding and efficiency to the workflow of clinicians who use a variety of electronic records to document Veterans' care. Leads VHA Central Office-level equity by serving as a resource by working within the CPMO and as a key part of EHRM support functions for decision-making governance, issue/problem decision management, and analysis. Provides management and oversight on all support resources for Council activities and deliverables by CPMO, EHR vendor, and related subsidiaries; as well as process direction and process optimization for CPMO-supported Council activities, such as CPMO- directed council service delivery, defining turnaround times, and providing escalation. Duties include but are not limited to: Provides expert senior level leadership, management and supervision to major projects, problems and studies that cover the whole range of health informatics issue resolution activities, i.e., management, assessment and implementation to ensure that the VA EHR modernization initiative is delivered effectively and efficiently. Drives integration, collaboration, and coordination across VA offices and CPMO pillars, drawing on expertise from across the Department on EHRM supported Council issues. Provides consulting and strategic advice at the request of VHA leaders regarding trends in health informatics issues received from the field, and how they were handled by clinical informatics experts in service of advancing the performance of the VHA EHR. Collaborates across service lines with other clinicians and managers regarding data, analytics, healthcare, and informatics disciplines such as clinical decision support, human factors, human computer interaction and usability, artificial intelligence, standards, a learning health system, evidence-based practice, and effective communication. Utilizes in-depth knowledge of VA's missions, goals, and inter-relationships in order to develop substantive relationships with key VHA and VA program officials, as well as with other Federal agencies' related programs in order to negotiate sensitive issues with VA and VHA staff to effectively integrate their respective processes and guidelines with overall agency operations. Work Schedule: Monday - Friday, 8am - 4:30pm Compressed/Flexible: May be available Telework: Eligible 3 days per pay period Position Description Title/PD#: Supervisory Health System Specialist/PD761490 Physical Requirements: The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet program deadlines and to devise corrective action and solutions to unexpected management crises resulting in sometimes highly stressful work situations. The work requires almost constant use of mobile devices such as smartphones, tablets and laptop computers.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: This position includes selective placement factors (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective placement factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. The selective placement factor for this position are: SPF#1: At least 3 years' experience as an informatics leader implementing Health IT solutions at the national level, providing management, functional, and technical leadership to National EHRM Councils and Workgroups to develop and use informatics people, process, and technology solutions in support of clinical and business decisions. SPF#2: At least 5 years' experience providing consulting and strategic advice at the request of VHA leaders regarding trends in health informatics to optimize the capability and the use of the VHA EHR. SPF#3: At least 5 years' demonstrable experience applying knowledge of health care to manage and plan enterprise-wide EHRM integration activities, develop processes for workflow standardization, define requirements, and establish procedures to work efficiently with SMEs to arrive at decisions related to issues emerging from end users of the VHA EHR. Individual Occupational Requirements: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Executive level experience providing a program and project-level framework in which cross-organizational issues can be addressed, mitigated, and consolidated for senior leadership consideration. Experience leading interagency departmental policy and planning deliberations and maintaining accountability for the decision-making process. Extensive experience as a health care manager with expertise in surveillance/risk/quality management methods, resource management, personnel administration, customer relations management, and business reporting system design and planning. Experience which has led to mastery level knowledge of legislative, administrative and technical regulations, standards, statutes and regulations as they relate to healthcare, health informatics, and patient safety. Experience serving as a senior management official of a diverse, multi-professional team, and making independent decisions about the appropriate allocation of time and effort to individual and collaborative work. You will be rated on the following Competencies for this position: Administration and Management Health Informatics Stakeholder Management Planning and Evaluation Analysis and Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Service Center - 1 6100 Oak Tree Boulevard Independence, OH 44131 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]