We seek a dedicated and motivated individual to join our help desk team as a tier-one IT Specialist. As an integral part of our IT department, the incumbent will provide technical support and troubleshooting assistance to agency staff members with excellent customer service. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for technology.

Duties

Provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally. Troubleshoot and resolve technical problems reported by end-users, including diagnosing and resolving hardware and software issues, performing system backups, and ensuring data integrity. Install, configure, and maintain computer systems, software, printers, and peripheral devices. Assist in deploying and maintaining network equipment, including switches, routers, and wireless access points. Create and update user accounts, passwords, and permissions in accordance with established procedures. Collaborate with senior IT staff to escalate and resolve complex technical issues, ensuring timely and effective problem resolution. Document technical procedures, troubleshooting steps, and support activities clearly and concisely. Provide end-user training and guidance on technology-related topics, ensuring users are equipped with the necessary knowledge to utilize technology resources effectively. Stay current with emerging technologies and industry trends, proactively recommending improvements to enhance the overall IT infrastructure and user experience. Contribute to developing and maintaining IT policies, procedures, and knowledge base articles.

Requirements

Qualifications

High school diploma or equivalent; Degree in information technology or related field is a plus. Relevant certifications or experience for IT Fundamentals (ex. CompTIA ITF+ or A+). A customer-oriented mindset with a strong commitment to exceptional customer service. Strong passion for technology and desire to learn and grow in IT. Excellent problem-solving, critical thinking, and troubleshooting skills with a keen attention to detail. Familiarity with modern computer hardware, operating systems (Windows, macOS), and software applications (Microsoft Office Suite, web browsers, etc.). Effective communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively as part of a team, managing multiple priorities and meeting deadlines.

Education

High school diploma or equivalent; Degree in information technology or related field is a plus.

Contacts

• Address US Election Assistance Commission 633 3rd Street, NW Suite 200 Washington, DC 20001 US
• Name: Human Resources
• Email: [email protected]