This position is located in Hero's Hall at the VA Pittsburgh Healthcare System (VAPHS), University Drive (UD) campus, under the Voluntary Services service line. Incumbent reports directly to the Supervisory Voluntary Services Specialist at UD. The purpose of Hero's Hall is to coordinate transportation of Veterans to and from facilities external to University Drive and to serve as a holding area for Veteran patients.

Duties

The Supervisory Escort perform supervisory functions for the personnel assigned to Hero's Hall, and management functions of the daily activities of Hero's Hall. Responsible for the day-to-day management and supervision of the assigned escorts. Maintains a close liaison with members of senior leadership to resolve issues that arise in accordance with regulation. Provides administrative and technical assistance to the Supervisory Voluntary Services Specialist related to the management and operations within Hero's Hall. Provides periodic training in the use and function of new equipment and orientation to assigned personnel. Schedules training sessions that include computer education, video tapes, lectures, etc. Managing, tracking and training all assigned escorts. Establishes protocols for Veterans, patients, drivers, family members, escorts, or any other personnel; advice on organization or program related issues and concerns. Provides, reports, requests and program changes, clarification of material, collaboration and program improvement. Performs other duties as assigned. Work Schedule: Monday - Friday 7am - 3:30pm Compressed/Flexible Schedule: not authorized Position Description Title/PD#: Escort Supervisor/PD013650 Critical Skills Incentive (CSI): Not approved Relocation/Recruitment Incentives: Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/08/2024. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Ability to Lead or SuperviseDexterity and SafetyTechnical Practices Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: The work includes lifting, walking, pushing, stooping, reaching, standing, sitting, and bending. Proper body mechanics must be utilized. The employee must be able to use a variety of assistive mechanical devices in the transferring and transporting of patients.

Education

There is no educational requirement for this position.

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: Ronald Snoe
• Phone: (412) 822-3557
• Email: [email protected]