About the Position: Serves as a Visitor Services Coordinator with responsibilities to include implementation, management, and measurement of visitor services on a daily basis, for overseeing the Museum's docent and visitor services volunteer program, and evaluating the visitor experience. Visitor services interfaces with the majority of the museum staff and staff members of our supporting partners. The museum mounts public displays and hosts programs located at Fort Belvoir, Virginia.

Duties

Develops short- and long-range plans for the accomplishment of the Volunteer Services Program goals and objectives, develops and implements programs and changes processes or programs to comply with changes to museum policies. Improves the quality of service to museum visitors by providing volunteer positions and programs, which supplement essential services and contributes to total museum experience. Determines the appropriate use of volunteers and provides liaison services between volunteers, administration, and the community. The incumbent is involved in the overall management of the National Museum Volunteer operation. Writes voluntary service policies and any other correspondence which provides information to staff, volunteers, private organizations and others. Develops and maintains community contacts with civic and base organizations, professional organizations and other service-oriented organizations to locate sources for volunteer services. Coordinates the utilization of approximately 250 volunteers assigned to various positions and directs volunteer sponsored programs to the appropriate areas. Ensures National Museum volunteers are in compliance with Army procedures and current Museum requirements.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The employee must work a non-traditional work schedule that includes weekends and holidays.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing public speaking in the process of interviewing and or recruiting volunteers for an organization; developing short and long range program plans for voluntary service; and serving as a liaison for private organization volunteer services to maintain community contacts. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Business Administration. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Manages and Organizes InformationProgram ManagementTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address SB-W3YUAA US ARMY CENTER OF MILITARY HISTORY DO NOT MAIL Washington, DC 20319 US
• Name: Army Applicant Help Desk
• Email: [email protected]