The incumbent works with staff to ensure the Beneficiary Travel, Special Mode Transportation, Fraud Prevention,and Ambulance and Wheelchair billing programs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties will include, but may not be limited to the following: Assisting Veterans, healthcare workers, and caregivers with transportation needs. Coordinating with volunteer transportation network participants to transport ambulatory patients. Communication by phone or text with scheduled passengers to confirm transportation need and pickup time prior to finalization of schedule. Communicating clearly and effectively using multiple tools, phone, text, teams, outlook, and meetings. Maintaining web-based transportation scheduling and reporting system. Instructing via phone and computer on processes to enter transportation requests and document clinical needs for medical modes of transportation. Utilizing resources to maximize driver and vehicle efficiency. Scheduling passengers and assigning to vehicles. Adjusting schedule in web-base system throughout the day as the schedules change. Coordinating with Special Mode (SM) Transportation assistant for best available and cost analysis of transport of patients. Verifying the information in electronic patient record system is updated regarding the medical status of the Veteran and medical mode needed. Managing scheduling of vehicles maintenance and repairs in conjunction with patient transportation needs Verifying medical care is VA/VA authorized by calling and researching in computer systems. Verifying appointment date, time and location are correct prior to finalizing schedule. Investigating the patient record and enters all the demographic and medical information required by the transportation scheduling program. Dispatching and managing multiple transports with frequent adjustments throughout the day. Work Schedule: Monday-Friday, 8:00am - 4:30pm. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the Federal service. Specialized experience includes coordinating and scheduling patient transportation services, determining travel eligibility/entitlement and arranging best mode of transportation; and working with multiple computer technology, software and databases to enter data, prepare various correspondence and reports. (Resume must clearly support responses to the online questionnaire to receive credit.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: AccountabilityComputer SkillsCost Benefit AnalysisCustomer Service IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the specialized experience at this grade level. Therefore, it is not necessary to submit transcript(s).

Contacts

• Address Richard L Roudebush VA Medical Center 1481 West Tenth Street Indianapolis, IN 46202 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]