Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as Information Technology Specialist (Customer Support). Provides customer assistance, and/or training, in response to customer requirements.

Duties

Provids customer assistance, and/or training, in response to customer requirements. Independently troubleshoot computer problems, conduct research, provide answers or determine solutions to technical questions relating to suspected hardware/software or network failures. Initiate diagnostics and uses advanced diagnostics utilities to recover lost files, folders, disk, and memory problems. Install, sets up, upgrades, configure and troubleshoot various types of information systems with diverse computer platforms and peripherals to be used on the local area network. Support outlying and remote buildings in all hardware and software configurations and provides support requiring the technician to load/unload equipment and drive to remote sites. Serve as customer advocate for the Range Control Branch, answering inquiries on a wide variety of topics in reference to a variety of computer and software issues Retain contact with vendor via telephonic, correspondence or Internet access for support on software and hardware issues.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The employee may be required to be on call and carry a GFE cell phone and laptop at times.
• This position requires the employee to obtain and maintain all applicable IA certifications (Baseline and Computing Environment) as well as the required CE training within 6 months of hire IAW DOD Directive 8140.01, dated 11 August 2015.
• Incumbent is required to obtain and maintain all certifications within six (6) months of employment.
• Incumbent must posses and maintain a state's driver's license.
• Incumbent must be able to obtain and maintain a Secret security clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or expierence requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. I have one year of specialized experience equivalent to the GS-07 grade level in the Federal service which includes providing information technology system customer support to include responding to technical end user problems and identifying software or hardware malfunctions. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Completing work independently that rarely requires editing or review by others. (2) Customer Service - Resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions; and (4) Problem Solving - Identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Computer Science. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Configuration ManagementInformation Technology Customer SupportNetwork OperationProblem SolvingReasoning Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address FU-W0VAAA US ARMY IMCOM-USAG FT STEWART DO NOT MAIL Fort Stewart, GA 31314 US
• Name: Army Applicant Help Desk