The Office of Information Technology is responsible for providing information technology support to attorneys and support staff. The incumbent is responsible for supporting Justice Consolidated Office Network (JCON) office automation networks, servers, and desktops; information systems security and privacy; monitoring contractor/vendor requirements; and IT business research and development.

Duties

This vacancy is also being announced concurrently with Ann# ENRD-25-004-DE for applicants who DO NOT have Federal status. Please review that announcement to determine if you are eligible to apply. Note: Applicants must apply separately for each announcement. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. As an IT Specialist (Customer Support), typical work assignments include, but are not limited to, the following: Develops goals and objectives that integrate IT Solutions business, acquisition, and fiscal objectives. Achieves program costs, timely delivery of products and services, task order performance, and system supportability requirements. Assists the Chief Information Security Officer and Chief Information Officer in developing short- and long-term plans for Information Technology systems by identifying, evaluating, mitigating, and minimizing risks associated with IT systems vulnerabilities. Assesses core controls for the Department's Joint Cybersecurity Authorization Management. Serves as a Contract Officer Technical Representative (COTR) for information technology contracts and programs involving hardware, software, components, systems, and subsystems. Establishes analysis systems for units managed to assess efficiency, effectiveness, and responsiveness to customer requirements and concerns. Provides expert technical advice and guidance to senior management officials on the appropriate application of technology to Division mission and programs. Coordinates work and monitors vendors; in coordination with the Department's procurement office, uses the Unified Financial Management System to maintain financial obligations for IT services and licenses for the Division. Schedules and coordinates efforts to gather, compile, and analyze a wide variety of information on potential industry partners, e.g., past performance on state-of-the-art automation technology projects, management approach, product quality and reliability, etc.

Requirements

• You must be a U.S. citizen or national.
• You must complete a background investigation to include pre-employment drug testing.
• Selective Service Registration is required, as applicable.
• You must complete or have completed a one-year probationary period.
• You must maintain a bank account for direct deposit of salary.
• Telework available in accordance with agency policy.

Qualifications

To qualify for the IT Specialist (CUSTSPT), you must meet A) the four competencies and B) qualification requirements below. A) You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B) Qualification Requirements: To qualify at the GS-12: You must have one year of specialized experience at, or equivalent to, the GS-11 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice and assistance in applying hardware and software systems; identifying security risks associated with IT systems vulnerabilities; and advising on contractor activities for the implementation of information technology systems. To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice, assistance, and training in applying hardware and software systems; identifying, evaluating, and mitigating security risks associated with IT systems vulnerabilities; and monitoring contractor activities for the development, programming, testing, and implementation of information technology systems. Time in Grade: Federal employees must meet time-in-grade requirements (one year at the next lower grade) by the closing date of announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. Only experience and education obtained by the closing date of this announcement will be considered. To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12573133

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see www.ed.gov

Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

All documentation must be in English or include an English translation. https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address ENRD Executive Office 150 M Street NE Washington, DC 20002 US
• Name: Carmen Browne
• Phone: (202) 616-3127
• Email: [email protected]