This position is located in the Department of Housing and Urban Development, Office of the Chief Information Officer.

Duties

As a/an IT Specialist (Customer Relationship Coordinator), you will: Act as the single point of contact between Program Areas and user communities and OCIO. Proactively anticipate the needs of OCIO's business customers, work with OCIO entities to identify relevant solutions, and initiate necessary activities to develop and deploy solutions. Lead Integrated Project Teams (IPTs) to ensure successful and on-time project completion. The incumbent will perform a range of team leader duties, to include the distribution of workload among the team members, assure timely accomplishment of the assigned workload which includes but is not limited to, planning and execution of complex information technology projects related to OCIO programs by providing guidance on policies, plans, analysis, and procedures for the management, acquisition, design, development implementation, quality assurance control, installation, integration and testing of networked systems for the transmission of information via voice, data and or video formats.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the GS-15, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized Experience for this position includes: - Establishing and maintaining effective working relationships with groups interested in or affected by programs or policies; AND - Leading project teams to ensure successful and on-time project completion; AND - Analyzing program materials and offering recommendations for improving the delivery of program information to affected individuals and groups. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-15 you must have been at the GS-14 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]