This position is part of the 147 Attack Wing, located in Ellington Field JRB, Houston, TX. Serve as a customer support specialist with work involving analytical and evaluative duties related to classified & unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

Duties

As an Information Technology Specialist (Customer Support) with the Texas Air National Guard, your duties will include, but will not be limited to:

Requirements

Qualifications

In describing your experience in your resume, please be clear and specific. Resume must clearly demonstrate experiences and competencies needed to fully perform the finance program work. Assumptions regarding your experience will not be made. Specialized Experience Required: To qualify at the GS-11 grade level your resume must include relevant experience with beginning and ending dates of employment/experience reflecting the following: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that has enabled you to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. One year specialized experience equivalent to at least the next lower grade (GS-09) in the federal service or equivalent. In addition to IT-related experience demonstrating each of the four competencies below, Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations, Applicant MUST have specialized which includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. OR, Substitution of Education for Specialized Experience: At the GS-11 level, Ph.D. or equivalent doctoral degree, -or-, 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You MUST upload a copy of your transcript with your application under supporting documents if you are using education to meet specialized experience requirement. Quality of Experience: Length of time is not of itself qualifying. Candidates' experience should be evaluated based on the duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicant's record of experience, training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position to be filled. Only experience gained by closing date of this position will be considered. Military Requirements: This is an Excepted Service position that requires active membership in a military assignment in the Texas Air National Guard and wear of the military uniform. AFSC: 1D7X1 Rank Spread: NTE TSgt (E-6)

Education

Substitution of Education for Specialized Experience

At the GS-11 level, requires a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.

Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address TX 147th Attack Wing 14657 Sneider St Houston, TX 77034 US
• Name: Human Resources Office
• Phone: (000)000-0000
• Email: [email protected]