This position is located at Departmental Offices, Management Chief Financial Officer. As an IT Specialist (CUSTSPT), you will provide a variety of IT services to senior Treasury officials on an as-needed basis, anytime and anywhere. This opportunity is also open to Status Candidates under Announcement 24-DO-1059. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

As an IT Specialist (CUSTSPT), you will: - Plan, implement, and/or coordinate dedicated IT support to senior Department-level Treasury officials, supporting and maintaining all personal computer equipment, printers, monitors, laptops and/or docking stations, and specialized systems and software used by senior executives at the Department level. - Integrate technology into the workplace or develops and implements solutions; develop strategies using new technology to manage and improve customer support effectiveness; understand the impact of technological changes on senior executives. Coordinate with other parts of the organization to accomplish goals; monitor and evaluate the progress and outcomes of operational plans; anticipate potential threats or opportunities. -Maintain superior customer service for dynamic IT customer needs. Participate on a team of dedicated support team members, serving as lead on specifically identified technology areas and serving as backup for others. Interact with customers and support areas to relay information and minimize the impact of evolving technologies and operational needs. - Conduct one-on-one training for senior Treasury executives as necessary. Meet and deal effectively with top management officials (e.g., Secretary/Deputy Secretary, Assistant/Deputy Assistant Secretaries, Treasury CIO, and Office Directors) as well as personnel at other government agencies, external liaison groups, and private industry, as needed.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience for the GS-13: You must have one (1) year of specialized experience that has equipped you with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-12 level in the Federal service, public or other private sectors. Specialized experience is expertise providing direct support in all areas of Information Technology customer support including: - Service Desk functions including Service Desk, Account Administration, Change and Configuration Management responsibilities; AND - Customer Requirements and Demand Management (requirements analysis) from assessing security impact and policy guidelines to product identification, procurement and installation planning and implementation; AND - End User Deskside Support technologies and methodologies; AND - Information Technology Asset Management practices and management along with software license and hardware maintenance tracking. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Contacts

• Address Management Chief Financial Officer Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]