This position is located in the Department of Health and Human Services, Office of the Secretary of Health and Human Services, Office of the Chief Information Officer, located in Rockville, Maryland and Washington, District of Columbia.

Duties

Establishes connectivity between remote sites, creating network maps, and troubleshooting network problems. Serves as a network administrator responsible for configuring devices. Develops requirements for the acquisition of network hardware, software, and services participating on acquisition teams. Serves as a resource providing technical guidance to team members or other information technology (IT) specialists explaining approach and methods, coordinating efforts to enhance network services reliability. Research options for problem resolution and recommendations. Presents in writing or orally to audiences within and external to DHHS identifying priorities and barriers to project accomplishment. Ensures all guidance and work products comply with IT security requirements.

Requirements

• U.S. Citizenship required
• Registered or exempt from Selective Service (www.sss.gov)
• If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
• Must meet time in grade requirements.
• One year probationary period may be required
• If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• Financial disclosure statement may be required.
• Bargaining Unit Position: Yes
• Drug Screening Required: No
• Research Position: No

Qualifications

Applicants must demonstrate that they meet the Basic AND Specialized Experience requirements as noted below. Basic Requirement: You must meet all of the items listed below: Attention to Detail - Ensures that work is completed in a timely and satisfactory manner by establishing priorities and deadlines. Customer Service - Works with program offices and their partners through technical guidance and assistance. Oral Communication - Delivers presentations and explanations to decision makers at all levels with varying technical knowledge. Problem Solving - Identifies and problem-solves network service issues with programs. Specialized Experience: GS-12: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below: Troubleshooting and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers. Configuring system software and hardware to manage the network and carry out network projects within the organization. Leading and executing complex IT projects with relation to networking. Applying technical proficiency in computer systems (i.e. Microsoft, Linux/Unix server, switches, Cisco IOS, Cisco ISE). Documenting Experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. Time-in-Grade Requirement: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). You must include an SF-50 (you may need to submit more than one) that supports meeting this requirement with your application package. OPM Qualification General Policies Website www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=app All qualification requirements must be met by the closing date of the announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer 200 Independence Avenue, S.W. Washington, DC 20201 US
• Name: Mid-Atlantic Services Branch
• Email: [email protected]