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Job opening: Management Analyst (Service/Support Branch)

Salary: $139 395 - 181 216 per year
City: Phoenix
Published at: Oct 03 2024
Employment Type: Full-time
Office of Chief Counsel, IRS, seeks enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS. Please click "Learn more about this agency" to find out more about Chief Counsel's various offices, to view some of the workplace attributes that Chief Counsel's workforce rates most favorably, and to hear from employees themselves.

Duties

The Associate Chief Counsel (Finance & Management) (F&M) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and provides advice to the Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. F&M also has field responsibility for all administrative functions and personnel across the country. The mission of Chief Counsel's Business Systems Planning (BSP) Office is to lead and support Counsel's organizational efforts to improve processes, increase productivity and enhance overall business function through the use of high performance information technology. The Business Systems Planning Office also serves as a liaison between IRS IT and Counsel on matters such as cybersecurity, budget, and system development. As a Management Analyst (Branch Chief) within the Service/Support Branch, you will: Direct broad complex long-term studies and research projects, stays current on technology and proposes recommendations on upgrades and new technology to more efficiently support the Counsel mission; Oversee the Business System Planning hotline or similar customer service function, SharePoint, all equipment and service contracts, removable media, remote access software help, Microsoft 365 help, systems support, EFAX, copier issues and similar related support, and general acquisition issues; Formulate business system plans using advanced information technology concepts and make recommendations that influence major changes in business practices and policies Counsel wide; Formulate policies, develop program plans, design and issues directives and instructions, and develop recommendations to improve business systems policy to executives. This is not an all-inclusive list.

Requirements

  • Refer to "Additional Information"
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See "Required Documents" for a list of document requirements for all employment authorities. Career Transition Assistance ProgramCompetitive ReinstatementCompetitive TransferCurrent Chief Counsel EmployeeCurrent IRS EmployeeInteragency Career Transition Assistance PlanLand ManagementMilitary SpousesNon-Competitive Federal EmployeeVeterans Employment Opportunities Act In order to qualify, you must meet the education and/or experience requirements detailed below by the closing date of this announcement. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. To qualify for this position of Management Analyst you must meet the qualification requirements listed below by the closing of this announcement: For GS-14: Specialized Experience: Your resume must detail at least one year of specialized experience which includes: Experience with IT service contracts supporting a legal division office work such as, SharePoint contracts, IT equipment, copier and general acquisition issues; Experience with items such as, IT Contract Statements Of Work, Contractor Officer Representatives (COR), Performance Work Statements, Request for Information (RFI), Security and 508 compliance, and IT Contractor clearance procedures; Providing customers with general information technology and workstation support including helpdesks, support tracking, and escalation; Working with Federal Agency, Bureau, or Office Information Technology Office to provide customers with general information Technology hardware and software inventory tracking, enhancements and updates covering such needs as monitors, printers, digital storage, wireless mobile communication, smartphones, desktop software, scanning and copying, and takes appropriate action to meet these needs; and leading customer information technology business needs through Federal Agency, Bureau, or Information Technology Office's budgetary processes to obtain IT enhancements, maintenance and support. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Time in Grade Requirement for GS-14: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).

Contacts

  • Address Office of Chief Counsel, IRS Staffing and Classification Branch 1111 Constitution Ave, NW Washington, DC 20224 US
  • Name: Joseph Daniels
  • Phone: 469-801-1010
  • Email: [email protected]

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