This job requires an experienced staff officer with strong customer service skills, attention to detail, and the ability to multi-task and prioritize in support of training and education activities. Consider DCSA, and be a part of America's Gatekeeper Team!

Duties

This position is located in the Operations and Academic Support Division, within the National Center for Credibility Assessment (NCCA) at Ft. Jackson, South Carolina. As a STAFF OFFICER , this position provides administrative support to NCCA's daily operations and its academic support mission for the federal polygraph community. Duties encompass - Database entry of student information and recording continuing education credit hours - Maintaining and updating rosters, distributions lists, and standard operating procedures (SOPs) - Support for course scheduling and preparation of class rosters, name tags, diplomas, and other academic materials - Responding to customer inquiries via telephone or email - Preparation and dissemination of internal and external correspondence or other communications - Records management support Position also backs up other staff officers at NCCA and performs other administrative duties as assigned.

Requirements

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.

Qualifications

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See:General Schedule Qualification Standards (opm.gov) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/14/2024 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GS/ GG- 09) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Maintaining strong administrative and data entry skills, with attention to detail in their work. Multi-tasking, and prioritizing work to meet deadlines. Demonstrating effective communications skills. Utilization of customer service skills with a focus on customer satisfaction and responding to customers in a timely, professional manner. Specifically you will be evaluated on the following competencies: 1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. 2. Clerical- Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. 3. Customer Service -Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. 4. Planning & Evaluating- Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. 5. Writing- Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Education

If substituting education for experience at the GG-11 level, you must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher graduate education leading to such a degree, OR LL.M., if related.

If substituting or combining education for experience, transcripts MUST be provided. Failure to provide transcripts will result in you being rated ineligible for this position.

Superior Academic Achievement does not apply to DCIPS positions.


Foreign Education: For further information, click on the following link:
https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Contacts

• Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US
• Name: DCSA Servicing Team
• Phone: 614-692-2886
• Email: [email protected]