This position is in the Office of Air and Radiation, Office of Atmospheric Protection, Program Management Division, Resource & Information Branch. About OAR: OAR Website This is an office-centered position*--you must physically report to the duty station stated in this announcement on a regular basis.*EPA offers work-from-home and work schedule flexibilities as described in the Benefits section.

Duties

You will:

Requirements

• You must submit a resume and required documents--see How to Apply section.

Qualifications

NOTE:  You must meet qualification requirements, including any requirements described in the Education section, by the closing date of this announcement. In addition to the basic education requirements, you must have specialized experience and/or directly related education as described below: To qualify for the GS-13 level, you need to have at least one year of full-time experience equivalent to the GS-12 level defined as providing customer support in the area of software, hardware, networks and applications programs; and researching evaluating, and providing feedback on problematic trends and patterns in information technology (IT) customer support requirements. Your answers to the online assessment will be used to evaluate your competencies in the following areas: Skill in the implementation of new system hardware and software. Skill in written communication. Skill in oral communication. Skill in developing and maintaining problem tracking and resolution databases. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support. Knowledge of contract management. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. *If you have part-time work experience, read this: EPA Announcement Policies and Procedures.

Education

You must have one of the following:

-bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks;

OR

-IT-related experience demonstrating each of these four competencies:

1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail;

2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;

3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;

4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

For information about accreditation requirements, visit EPA Announcement Policies and Procedures.

Contacts

• Address Environmental Protection Agency OMS/OHCO/RCD 1200 Pennsylvania Ave NW WJC Bldg North, Mail Code 1448K Washington, District of Columbia 20460 United States
• Name: Benjamin Stirrat
• Phone: 513-569-7285
• Email: [email protected]