Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serve as a Public Safety Telecommunicator for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.

Duties

Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Monitor computerized fire and Joint Capabilities Integration Development System (ICIDS) alarm systems. Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response. Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alerting systems. Provide initial Incident Command support until responding emergency units arrive on scene. Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Within 16 weeks from the date of employment, employee will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must be a qualified typist. (40 wpm).
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The Incumbent must pass a pre-employment and periodic health analysis by a licensed physician in the following categories:
• Hearing - Distinguish, differentiate, and respond to multiple audible stimuli from personnel or equipment, such as telephone, radio, or alarms.
• Sight - Distinguish, differentiate, and respond to multiple visual stimuli such as printed documents, CRT displays, and indicator lights.
• Manual dexterity - Operate radios, computers, and other equipment used in a telecommunications center.
• Speech - Clearly convey verbal messages utilizing telecommunications devices.
• The incumbent is subject to initial and random urinalysis testing in accordance with agency guidelines.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR). Emergency Medical Dispatch based on the program standards at the location assigned.
• This position requires Telecommunicator I and II certification within 12 months of placement within the position
• This position requires a New Mexico State Division of Criminal Information Full Operator Certification within 6 months of employment.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. GS-06 Specialized experience: One year of specialized experience equivalent to the GS-05 grade level in the Federal service which includes 1) Processing phones calls such as: non-emergency and emergency calls; 2) Operating dispatching equipment while communicating with callers, and 3) Monitoring alarms to initiate appropriate responses. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). GS-07 Specialized Experience: One year of specialized experience which involves operating multi-line telephones, computers or radio equipment to provide information to callers; obtaining detailed information from callers and inputting data collected into databases and software systems; communicating orally to a wide range of people to obtain and provide information; and complying with standard operating procedures in a fast-paced and changing environment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). In addition to the requirement above, this position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FU-W6CJAA US ARMY IMCOM-USAG WSMR DO NOT MAIL White Sands Missile Range, NM 88002 US
• Name: Army Applicant Help Desk