Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serve as a Lead Public Safety Telecommunicator responsible for leading four Public Safety Telecommunicators dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in an Army Garrison Public Safety Answering Points 911 Centers.

Duties

Instruct shift employees in specific duties, adjusting work assignments based on priority. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Dispatch police, fire, and emergency medical service personnel. Exercise quick decision-making when dealing with public safety emergencies under stressful conditions. Serve as Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) for the agency’s National Crime Information Center and Criminal Justice Information Services (NCIC/CJIS) terminals. Ensures all policies and regulations are followed and ensures safety in operations and training. Provide in-service training and assistance to employees as needed.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Position requires working an alternate work schedule, which requires an uncommon tour of duty, including nights, weekends, and holidays.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• This position requires a New Mexico State Division of Criminal Information Full Operator Certification within 6 months of employment
• This position requires Telecommunicator I and II certification within 12 months of placement within the position.
• This position requires the incumbent to wear prescribed uniform and/or other personal protective equipment while on duty.
• Within 16 weeks from the date of employment, employee will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems
• This position must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Operate dispatching, communications and automation systems, 2) Process incoming emergency and non-emergency call requests for fire, medical and police assistance, 3) Coordinate emergency services with law enforcement and emergency response agencies, 4) Serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-07. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityInterpersonal SkillsManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FU-W6CJAA US ARMY IMCOM-USAG WSMR DO NOT MAIL White Sands Missile Range, NM 88002 US
• Name: Army Applicant Help Desk