About the Position: This position is located with the Defense Health Agency Central North Carolina Market at Womack Army Medical Center, Fort Liberty, NC.

Duties

Assist members from the time of receipt of notification pending Medical Evaluation Board (MEB) through various stages of processing until completion of the Clinical Evaluation Process and forwarding to the Physical Evaluation Board Liaison Officer. Perform a variety of technical and organizational support duties, mainly in the area of work measurement, forecasting, capacity planning, and scheduling. Answer non-technical questions concerning appointment providing standardized preparatory instructions for routine procedure for referring to appropriate staff, as required. Perform a variety of standard and non-standard clerical duties to coordinate travel arrangements, services, and medical appointments for patients and their Family members from distant areas of the geographical region. Operate a personal computer to input, store, retrieve, and manipulate data.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Successful completion of the 61-F4/340-F3 (physical evaluation board liaison officer) training and certification course within 180 days of the appointment and annually thereafter is preferred.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceLand Management Workforce Flexibility ActPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. CURRENT DEFENSE HEALTH AGENCY WOMACK EPLOYEES - One year of specialized experience at the GS-05 grade level in the federal service which includes conducting a telephone or in-person interview with the service member for information; responding to telephone inquiries from unit administrators/service members; gathering data and assembles material for processing of Medical Evaluation Board (MEB) cases and TDRL periodic re-evaluations; providing complete factual data for use by physician/Physical Evaluation Board Liaison Office (PEBLO) in developing and processing cases; and/or initiating, extracting recording and maintaining administrative case files. This definition of specialized experience is typical of work performed at the second next lower grade/level position in the federal service (GS-05). ALL OTHER APPLICANTS Specialized Experience: One year of specialized experience equivalent to the GS-06 grade level in the federal service which includes providing of information and assistance to Soldiers'; gathering and inputting data into a computer system; and/or communicating with patient and staff in scheduling and adjusting appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, or Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementCustomer Service (Clerical/Technical)Database AdministrationOrganizational AwarenessPlanning and Evaluating Time in Grade Requirement: External applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DDAAFN DHA CENTRAL NC MARKET DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk