This position is in the Fiduciary Hub. The Fiduciary Coach is an integral part of the Fiduciary Hub supervisory team and supervises one of the teams within the Fiduciary Hub. The incumbent is responsible for ensuring that all field examinations and accountings are processed as expeditiously as possible to assess the competence, adjustment, and personal welfare of beneficiaries and protect a beneficiary's assets from loss or diversion.

Duties

Specific duties are as follows: Responsible for managing the workload and adhering to the division priorities and timeliness constraints. Work independently or on a team with peers, to discuss changes, issue instructions and provide technical guidance. Generally, all work is performed on the incumbents' own initiative and responsibility. Supervisory controls are exercised through regular quality reviews and random periodic spot checks. Analyzes and interprets laws, regulations and rules as they affect the establishment of new policies, procedures, and methods of operation. Exercises a high degree of judgment in addressing work issues--where the nature of work itself requires the ability to analyze, interpret, and apply judgment--so that consistently correct actions are accomplished in a situation where existing guidelines do not readily yield identical decisions on even somewhat similar facts. Understands the relationship of tasks routinely assigned to the clerical support staff and Field Examiners, to effectively plan and assign work to the team. Demonstrates expertise in all phases of the Fiduciary activity that he/she directs and, as needed, develops ways to improve production or increase the quality of work. Make recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes. He/she must coordinate with other teams' coaches to redirect staff as needed to meet increased workload demands in those other teams. Plans and assigns work priorities for his/her subordinates -- usually a work team of approximately ten to fifteen administrative employees ranging from GS-5 to GS-12 -- and has final technical authority over the final work product. Responsible for administrative actions affecting the team and provides advice, counsel, and instruction to individual employees of the team on both technical and administrative matters. Responsible for personnel administration and actions (e.g., develops performance plans and evaluates subordinates' performance, interviews and makes recommendations for position appointments, promotions, or reassignments; hears and resolves employee complaints, effects disciplinary actions, and identifies training needs). Assigns special projects, completes SOARs, and ensures that the team's efforts support the overall goals of the Fiduciary Hub. The supervisor has daily interaction with team members, peers, higher management, and service organization representatives. The incumbent routinely has in-person and telephone contacts with other stakeholders within the regional office, at VA medical centers; and other federal, state and local agencies. Work Schedule: Full time, Monday through Friday TELEWORK ELIGIBLE: Yes, per Agency guidelines. This is not a remote position. Virtual: This IS NOT a virtual position. Position Description/PD#: PD40159A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required. Physical Requirements: The work normally involves mental rather than physical exertion. Bargaining Unit Position: No

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2024. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. NOTE: You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes. Applicants must demonstrate that they meet the Specialized Experience requirements as noted below: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as an overall knowledge of all VA benefit programs for purposes of interviewing veterans and their representatives, resolving issues, and obtaining required evidence to settle a claim, to include representing and protecting the rights and interests of mentally disabled adult and minor beneficiaries and their families. There is no educational substitution for the GS-13 grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Veterans Benefits Administration 1800 G Street, NW Washington, DC 20006 US
• Name: Laperia Shoto
• Email: [email protected]