The Program Support Assistant provides technical and practical support to the Veterans Service Center Manager in areas of administration that may include, budgeting, personnel administration, data processing, files management, and timekeeping.

Duties

Specific duties include, but are not limited to: Provides information about VA benefits, VA functions, and activities. Receives and/or hands out forms; and assists visitors and/or callers with the completion of forms or other documents. Provides general telephone and referral services. Responsible for knowledge of, distribution of, and replacement of, all forms, supplies, and pamphlets, as needed in Public Contact Team (PCT) work areas. Reviews new claims received for completeness; and establishes the claims; and institutes appropriate control actions, using various automated systems (such as, SHARE, VBMS, COVERS, Caseflow, and other systems and commands as necessary). Performs general mail handling and distribution. Serves as the timekeeper for VSC and may support other timekeepers as needed by serving as an alternate timekeeper. Assists in establishing and maintaining controls for VSC reports, based on guidelines from VSC supervision and management. Promotion Potential: This position is being announced at the full performance level. Work Schedule: Full time, Monday through Friday, 8:00 am-4:30 pm. Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD#38660-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/01/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-06 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experience must reflect experience providing clerical and administrative support to an office, to include typing a variety of correspondence, greeting customers, and maintaining office files OR experience researching and reviewing available records/documents and piecing together pertinent information from a variety of sources. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary, with occasional walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Waco Regional Benefit Office 1 Veterans Plaza, 701 Clay Ave Waco, TX 76799 US
• Name: James Marron
• Email: [email protected]