Job opening: IT Specialist

Salary: $99 200 - 128 956 per year

Published at: Sep 19 2024

Employment Type: Full-time

This position is located in the End User Support Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. The position description number for this position is 060322. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position may work a flextime, compflex, or maxiflex work schedule. This is a non-supervisory, bargaining unit position.

Duties

Analyzes and resolves the most difficult customer support requests involving integration or configuration related issues. Supports systems involving a wide variety of different platforms, operating systems, applications, and desktop configurations. Identifies and breaks down problems using structured problem resolution approaches. Works with network specialists, applications developers, and security specialists to prevent recurring problems.

Requirements

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to troubleshoot computer hardware and software, and resolve problems.** Ability to apply knowledge of current IT trends and IT best practices in user support and desktop services.** Ability to provide Tier 2 information technology services to customers.** Ability to manage information technology assets in a business environment. Ability to communicate in writing. Ability to communicate effectively other than in writing.

Contacts

Address LIBRARY OF CONGRESS Human Resources Dept. 101 Independence Ave., SE LM-107 Washington, District of Columbia 20540-2700 United States
Name: Job Help Desk
Phone: 202-707-5620
Email: [email protected]

Map

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