About the Position: This Position located at Womack Army Medical Center, is the primary point of contact for customers and staff utilizing the patient appointment system and will prepare reports, schedule appointments and perform clinical operation functions. Fort Liberty is co-located with Fayetteville in the beautiful state of North Carolina, which enjoys seasonable weather year round and is surrounded by several colleges and universities.

Duties

Review provider schedules for accuracy and compliance with access standards, guidance and clinic specific protocols. Utilize automated systems to develop master schedules. Review patient appointment procedures to provide assistance and training. Coordinate work to accomplish the patient appointment system activities.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is designated as emergency essential the incumbent must continue to perform the duties and requirements of the position to ensure the success of combat operations or to support combat essential systems subsequent to mobilization.
• Incumbent must obtain and maintain a favorable result from a National Agency Background Check as a condition of employment.
• Position is designated as adverse weather essential, and incumbent will be so designated on a rotating basis with other assigned administrative personnel.
• Incumbent may be required to work on an occasional Federal Holiday or evening to cover extended clinic hours.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes work performing administrative support functions such as, scheduling patient appointments, receiving telephone calls, making personal inquiries to obtain required information and experience using automated processing systems for data entry. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementComputer SkillsData Management Time in Grade Requirement: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade within the preceding 52 weeks.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DDAAFN DHA CENTRAL NC MARKET DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk