About the Position: Carlisle Barracks is an installation at the center of the Army and Department of Defense Senior Leadership educational programs. This historic post supports missions such as the US Army War College. The post is a vibrant, cutting-edge workplace that supports the education and training of tomorrows military leaders. Carlisle Barracks is one of Central Pa's leading and most respected employers.

Duties

Answer and route telephone calls after determining nature of calls and customers’ needs. Review incoming messages and documents to distribute for further action. Respond to inquiries and provide information to customers. Maintain an automated key and lock control system for issuance and accountability of keys and locks. Report security violations and deficiencies to the building supervisor for physical security purposes. Utilize a daily journal/log to maintain a record of events, incidents, security breaches and other important information. Stock the information desk area with booklets, pamphlets and brochures for public distribution to support the organization. Arrange use of facilities, room layout and IT requirements to support ceremonial, special events and social functions of the organization. Maintain a working knowledge of an organization and its services, to answer questions, and refer callers to the appropriate location for resolution. Assist with the coordination of social functions and events for an organization.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• This position requires that the employee temporarily travels away from their normal duty station up to 10% of the time for work, training and/or conferences.
• This position requires that the employee possess a current and valid state driver’s license.
• This position requires that the employee be able to complete and pass any government vehicle operator qualification and certifications to receive a government driver’s license and to operate government vehicles.
• This position requires the employee complete and pass the Army Accident-Avoidance Course.
• This position may require the employee to work scheduled overtime.
• This position is designated as a Key Position IAW AR 690-11 and cannot be vacated during national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively.
• This position has been designated as Mission Essential IAW DoDI 3020.42. This position is required to ensure continued performance of mission essential functions of the organization in cases of severe weather conditions.
• This position may require the employee to lift items/objects up to 50lbs
• Due to the heavy lifting requirement, this position will require you to pass a pre-employment medical and annual medical surveillance exam in accordance with Occupational Health requirements.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) providing customer service by answering questions; 2) distributing information about the organization's programs to customers; 3) coordinating support for organizational, special events and social functions; and/or 4) utilizing automation systems to generate correspondence, reports and maintain files. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Education

This job does not have an education qualification requirement.

Contacts

• Address BR-W2H6AA US ARMY WAR COLLEGE DO NOT MAIL Carlisle Barracks, PA 17013 US
• Name: Army Applicant Help Desk
• Email: [email protected]