As a Program Analyst within Requirements Development and Management (RDM), the incumbent is responsible for assessing requests from Veterans Health Administration (VHA) customers that deal with enhancements to existing health information technology (IT) solutions, or the creation of new solutions. These requests support changes to business processes, policies, strategy or legislation in order to meet VHA clinical and business strategic needs.

Duties

This announcement will close on 09/19/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management. Major duties include, but not limited to: Requirements Development Facilitates the initial assessment of new service requests for IT development projects and captures high level business needs necessary to determine acceptance of the request for further analysis. Researches, and evaluates existing, new, and emerging functional and non-functional requirements related to the individual new service request, and determines the existence of related or existing projects, possible business risks, alternatives, and dependencies. Coordinates, facilitates and documents virtual and face-to-face meetings with VHA business representatives to elicit and manage functional and non-functional requirements for IT development projects using a variety of techniques to encourage stakeholder engagement and involvement. Develops business requirements that adhere to the business requirements management plan, the quality management plan, and change management policies as appropriate. Requirements Management Responsible for supporting the RDM Director, Deputy Director, and Requirements Leads (Program Specialists) on RDM requirements activities. Updates and maintains the RDM New Service Request Database (NSRD) and RDM SharePoint site to support business owner/customer communication. Advises on operational changes and investments to improve the efficiency of VHA program deficiencies found through analysis. Provides input on innovations designed to improve the RDM processes, utilization, and implementation of tools used in the support of requirements management. Communication Provides recommendations concerning operational changes, program deficiencies, and project effectiveness in coordination with colleagues, business owners, and other stakeholders affected by issues related to VHA projects. Undertakes special projects or assignments as needed, preparing briefing documents for presentation to all staff members or other stakeholders as requested in a virtual or face-to-face environment. Prepares briefings, acting as a representative of SIM in decision making reviews and will use trend analysis and other quantitative and qualitative techniques to support analysis of findings and recommendations to management. Resource Management Collaborates with contracted analysts in the processing of new service requests and provides guidance and expertise in the development of requirements as outlined in the Requirements Management Plan and the Quality Management Plan. Provides evaluative input to the Director, Deputy Director, and Program Specialist as appropriate, on the day to day performance of contractor work activities, plans, and progress reports, while monitoring the quality of their deliverables to ensure compliance with their performance work statements. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00 AM - 4:30 PM Telework: Available. The incumbent selected for this position will be required to report to a VA allocated space within the duty location a minimum of 5-days a pay-period. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD77085A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Updates Databases and SharePoint sites to support business owner/customer communication as well as communication with other offices; Assists with research and analysis of new or improved business practices in programs or operations relative to determination of resulting needed functional changes in systems; Utilizes quantitative and qualitative methods to analyze and evaluate the effectiveness of projects and investments in meeting goals and objectives. Selective Placement Factor: Highly experienced in business requirements analysis. You will be rated on the following Competencies for this position: Clinical Informatics Client Orientation Flexibility Manages and Organizes Information Requirement Analyses Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although slight physical effort may be required. This position may require extended hours to meet program and RDM deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Servicing Human Resources Office - 1 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]