This position is located in the USPTO's Patent Trial and Appeal Board (PTAB). The Supervisory Management Information Specialist oversees the development, enhancement, and maintenance of PTAB's IT systems to ensure efficient operations. Key responsibilities include managing system upgrades, addressing technical issues, supervising IT support staff, and ensuring systems meet evolving organizational and legal requirements.

Duties

The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy.

Requirements

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Time-in-grade/band requirements must be met by the closing date of the announcement.
• Suitable for Federal Employment.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Miscellaneous Administration and Program Series, 0301 Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-14. Specialized experience for this position includes: Experience in acquiring and utilizing necessary skills and resources on behalf of an organization, within established parameters relating to cost, time, and quality. Experience in developing and maintaining an organization's web-based products, including Internet and Intranet pages. Experience in serving as the individual primarily responsible for the day-to-day support management of IT operational functions, including troubleshooting, user support, and system performance monitoring. Experience in managing projects to keep an organization's IT systems current through the implementation of new systems or system upgrades. Experience in supervising and overseeing the work and day-to-day activities of staff, including: developing and modifying performance standards, evaluating/appraising work performance, recommending training and awards, effecting corrective disciplinary actions, assigning work, and carrying out Equal Employment Opportunity policies and program activities. The incumbent must possess the following supervisory competencies to be successful in this position: Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education substitution at this grade level.

Contacts

• Address TMCO-Patent Trial and Appeal Board Office of Human Resources Mail Stop 171 P.O. Box 1450 Alexandria, VA 22313-1450 US
• Name: Miae Martinez
• Phone: 571-272-7988
• Email: [email protected]