For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 24-NM-12531601-DE.

Duties

If selected for this position, you will join a well-respected team that is responsible for providing information technology technical and analytical assistance. Typical work assignments will include: Maintaining network architecture and infrastructure; Provide customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; Properly maintain and control assigned telecommunications systems using knowledge of the capabilities and applications of network equipment including hubs, routers, switches, servers, and related hardware; Applies knowledge of the capabilities of commercial information systems security products, including firewalls and intrusion detection software in use by the organization; Converts user-developed content into workable Web pages using standard graphics markup languages, such as hypertext markup language (HTML) or extensible markup language (XML). Uses a variety of formats to deliver content using the internet, including graphics and multimedia; Implementing policies and procedures to ensure information systems reliability; Monitoring functionality, security, and integrity of internet services; Installing, configuring, and maintaining litigation support equipment; and Installing, configuring, troubleshooting, and maintaining customer hardware and software. Responsibilities will increase and assignments will become more complex as your training and experience progress. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The Department of Justice is committed to equal employment opportunity and providing a workplace free of discrimination and harassment for all employees and applicants. See U.S. Department of Justice Equal Employment Opportunity Policy for complete details.

Requirements

• You must be a U.S. Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.
• Time-in-Grade: Federal employees must meet time-in-grade requirements within 30 days after the closing date of this announcement.
• You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

Qualifications

Basic Qualifications: In order to meet basic qualifications for GS-2210 positions, individuals must have IT-related experience demonstrating each of the competencies defined below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the basic requirements above, applicants must meet the specialized experience or education identified below. GS-9: To be eligible at the GS-9 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-7 level in Federal service, which is in or related to work in the litigation support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experienceis defined as providing help desk support to users, identifying, and resolving problems, troubleshooting cause, and providing recommendations for resolution, providing user training and assistance on hardware, software, and internet applications; and installing and maintaining hardware and software. OR Education: Master's or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR two (2) full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: To be eligible at the GS-11 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-9 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experienceis defined as providing technical and analytical assistance involving one or more of the following IT specialty areas: IT systems/network administration; systems security; intranet-internet; customer support; or policy and planning. Examples of specialized experience include providing IT customer support services to include the installation, configuration, troubleshooting, recovering, and resolving of recurring hardware and software systems and networked systems; providing user training and assistance on a variety of routine applications; installing and maintaining database and networked systems including servers, hubs, VPNs, routers, switches, bridges, and related hardware; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and assisting in organization- wide account maintenance and hardware/software updates. OR Education: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR three (3) full years of progressively higher level graduate education leading to such a degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. GS-12: To be eligible at the GS-12 level: You must have at least one (1) full year of specialized experience equivalent to the GS-11 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experience is defined as maintaining network architecture and infrastructure; configuring and maintaining enterprise servers, hubs, VPNs, firewalls, internet intrusion detection, routers, switches, wireless architecture components and Clouds solution; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; instituting a rigorous content management plan to provide users with appropriate information in an effective manner; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Contacts

• Address District of New Mexico 201 3rd Street NW Suite 900 Albuquerque, NM 87102 US
• Name: Jessica Sierra
• Phone: (505)224-1483
• Email: [email protected]