For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 24-NM-12531602-MS.

Duties

If selected for this position, you will join a well-respected team that is responsible for providing information technology technical and analytical assistance. Typical work assignments will include: Maintaining network architecture and infrastructure; Provide customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; Properly maintain and control assigned telecommunications systems using knowledge of the capabilities and applications of network equipment including hubs, routers, switches, servers, and related hardware; Applies knowledge of the capabilities of commercial information systems security products, including firewalls and intrusion detection software in use by the organization; Converts user-developed content into workable Web pages using standard graphics markup languages, such as hypertext markup language (HTML) or extensible markup language (XML). Uses a variety of formats to deliver content using the internet, including graphics and multimedia; Implementing policies and procedures to ensure information systems reliability; Monitoring functionality, security, and integrity of internet services; Installing, configuring, and maintaining litigation support equipment; and Installing, configuring, troubleshooting, and maintaining customer hardware and software. Responsibilities will increase and assignments will become more complex as your training and experience progress.

Requirements

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

Basic Qualifications: In order to meet basic qualifications for GS-2210 positions, individuals must have IT-related experience demonstrating each of the competencies defined below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the basic requirements above, applicants must meet the specialized experience or education identified below. GS-9: To be eligible at the GS-9 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-7 level in Federal service, which is in or related to work in the litigation support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experience is defined as providing help desk support to users, identifying, and resolving problems, troubleshooting cause, and providing recommendations for resolution, providing user training and assistance on hardware, software, and internet applications; and installing and maintaining hardware and software. OR Education: Master's or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: To be eligible at the GS-11 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-9 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experience is defined as providing technical and analytical assistance involving one or more of the following IT specialty areas: IT systems/network administration; systems security; intranet-internet; customer support; or policy and planning. Examples of specialized experience include providing IT customer support services to include the installation, configuration, troubleshooting, recovering, and resolving of recurring hardware and software systems and networked systems; providing user training and assistance on a variety of routine applications; installing and maintaining database and networked systems including servers, hubs, VPNs, routers, switches, bridges, and related hardware; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and assisting in organization- wide account maintenance and hardware/software updates. OR Education: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. GS-12: To be eligible at the GS-12 level: You must have at least one (1) full year of specialized experience equivalent to the GS-11 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving. Specialized experience is defined asmaintaining network architecture and infrastructure; configuring and maintaining enterprise servers, hubs, VPNs, firewalls, internet intrusion detection, routers, switches, wireless architecture components and Clouds solution; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; instituting a rigorous content management plan to provide users with appropriate information in an effective manner; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Contacts

• Address District of New Mexico 201 3rd Street NW Suite 900 Albuquerque, NM 87102 US
• Name: Jessica Sierra
• Phone: (505)224-1483
• Email: [email protected]