This position is located in the Small Business Administration, Santa Ana National Disaster Loan Resolution Center in Santa Ana, CA. The incumbent serves as a Supervisory Loan Specialist and is responsible for directing and overseeing the loan servicing and liquidation activities performed at the Center.

Duties

As a Supervisory Loan Specialist, GS-1165-13, you will be responsible for: Supervising employees regarding the completion of assignments in attainment of Center goals. Guiding employees with knowledge of new technical information relevant to Center work and assimilating changes in the production environment. Motivating employees and recommends changes that maximize production. Gathering and reviewing facts related to loan balance, lien situations, collateral, interests of other creditors and any assets of the borrower that may provide recovery to the Agency. Serving as a technical expert/resource for the full range of collection, servicing and liquidation activities associated with Center loan portfolio. Providing guidance regarding particularly difficult or sensitive assignments. Serving as a role model and technical expert for employees. Ensures a high level of customer service is provided to all SBA clients. Providing well written reports and documentation as needed in the performance of duties.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one year supervisory probationary period.

Qualifications

Specialized Experience for GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: analysis of obligor's financial statements and the earning potential of a variety of business enterprises to make recommendations for residential and commercial/business loan applications or servicing, collections and/or liquidation actions; and a thorough working knowledge of a variety of collateral, business types, loan program and general economic conditions; and leading a team or managing an office of loan officers/specialists in business/residential loan programs including but not limited to servicing, collections and/or loan liquidation. These qualifications must be clearly referenced in your resume Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Loan Specialist Series 1165 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 09/13/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Santa Ana National Disaster Loan Resolution Center 200 W. Santa Ana Boulevard Suite 740 Santa Ana, CA 92701 US
• Name: Jessica Hunsicker
• Email: [email protected]