Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: The incumbent will serve as a Public Safety Telecommunicator (OA) for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.

Duties

Maintain reports and retrieves statistical information using office automation (OA) and the local authority's reporting systems. Monitor weather reporting system to coordinate specific weather forecasts for incidents requiring this information (i.e. wildfires, prescribed fires, hazardous materials, etc.). Maintain continuous telephone contact with caller (when appropriate) during emergency incidents and provides pre-arrival instructions to callers until responders arrive on scene. Operate Computer Aided Dispatching (CAD) system, radios, and station alerting systems to ensure appropriate response is provided. Dispatch appropriate police, fire, and EMS personnel and vehicles/apparatus Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch. Dispatch a variety of emergency equipment to include police, fire, ambulance, medical evacuation (MEDEVAC), rescue, or hazardous materials units Provide initial Incident Command support until responding emergency units arrive on scene. Update information for medical, police, and fire personnel to ensure proper assistance is provided when calls are made. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Monitor status and availability of assigned and unassigned police, fire, and medical field units to ensure an appropriate response is provided. Serve as liaison between department personnel and other agencies to provide medical, police, and fire personnel services. Responsible for the receipt and effective evaluation of 911 emergency calls to determine the problem and the nature of the call.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position requires the incumbent to perform shift work, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Position requires the incumbent to be able to successfully complete a pre-appointment physical examination.
• Position is a safety-sensitive position which requires the incumbent to submit to a random drug test.
• Position requires the incumbent to obtain and maintain a Secret Security Clearance.
• Position requires the incumbent to be a qualified typist with proficiency at 40 words per minute.
• Position requires the incumbent to be a qualified Telecommunicator I (or equivalent).
• Position requires the incumbent to obtain and maintain, within 12 months of employment, a certification as a Telecommunicator II (or equivalent).
• Position requires the incumbent attain and sustain Continuing Dispatch Education (CDE) requirements through the departments in-service training.
• Incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent may be required to wear a uniform.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in Cardiopulmonary Resuscitation (CPR).
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• The incumbent is required to obtain and maintain certification in Emergency Medical Dispatch based on the program standards at the location assigned.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Land Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) dispatching emergency personnel as needed in accordance with priority level procedures; AND 3) operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. You will be evaluated on the basis of your level of competency in the following areas: Decision MakingManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address FT-W0USAA US ARMY IMCOM-USAG FT MEADE DO NOT MAIL Fort Meade, MD 20755 US
• Name: Army Applicant Help Desk