Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Creates and/or maintains agency Internet/intranet Web site(s), including Web applications, and services including those supporting e-Government usage.

Duties

(The duties described reflect the full performance level of this position)

Requirements

• U.S. Citizenship required.
• Subject to background/suitability investigation/determination.
• Submit all required documents and Online Assessment Questionnaire.
• Federal payments are required to be made by Direct Deposit.
• Requires registration for the Selective Service. Visit www.sss.gov.

Qualifications

Qualifying experience for the GS-9 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience equivalent to at least the GS-7 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.Example of specialized experience for positions at the GS-9 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience that demonstrates knowledge of IT requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. Work involves analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Two (2) full years of progressively higher level graduate education, or a master's or equivalent graduate degree, at an accredited/pre-accredited institution that demonstrates the competencies/knowledge, skills, and abilities necessary to do the work of the position. Education must have included major study in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or course work in one or more of the identified fields that required the development or adaptation of applications, systems, or networks. Click here to see the full Qualifications Statement.

Education

See Other Information.

Contacts

• Address U.S. Commission on Civil Rights 1331 Pennsylvania Avenue NW Washington, Dist of Columbia 20425 US
• Name: Janice Minor
• Email: [email protected]