IT Operations Analysts interact with customers, IT professionals, and engineers to oversee the implementation and monitoring of IT systems. They define requirements, design and document system specifications, perform quality assurance procedures, and collect and analyze performance metrics. They apply IT Service Management principles to ensure successful transitions of systems into the enterprise

Duties

ADDITIONAL INFORMATION: The FM Data, Systems & Process Analytics (FMD) office drives the modernization and technology leadership of data, systems, fiscal controls and analytics for NGA Financial Management. Its vision to "turn resource information into something everyone can use" directly supports NGA Strategic Objective 4, Strengthen stewardship of GEOINT resources. The office partners with stakeholders across FM and NGA to identify and define resource data standards, improve data quality, refine processes, establish analytical models and conduct analysis from a corporate view, incorporating all aspects of resource management information. The office leverages agile methodologies to collaborate and integrate across the financial, technology, data, analytic and innovation areas. Outcomes focus on FM's improving ability to leverage evolving technology, reduce manual processes, improve data visualization and access to the business intelligence data needed to drive corporate decision making. The mission of Financial Business Systems Division (FMDZ) is to deliver exceptional business systems, data management, and business systems process solutions to FM and NGA. It provides oversight and management of financial systems' program development, budget, and resources, and delivers outstanding customer experience to users of all financial resource management systems. Financial Systems Audit Lead Responsibilities: Support internal and external audit processes which will include preparing Provided By Client (PBC)s, conducting processes walkthroughs and ensure all user guides and business processes are update and signed by appropriate authority. Support, update and maintain all governance documents (i.e. SLA, MOU etc.) related to application service provider and develop a metrics model that will support monitoring of all SLA objectives. Enhance operational effectiveness of audit activities by utilizing industry best practices like design thinking and assessing users' stories to priorities initiatives. Interpreting and applying National Institute of Standards and Technology (NIST) and Federal Information Security Management Act (FISMA) requirements and standards to ensure compliance and audit readiness. Assist with the education and awareness of system controls and processes to promote system security and data integrity. Review and document service organization issued SOC reports for audit findings, POAMs and complimentary user entity controls. Assess current business environment to design, develop and recommend financial systems architecture, enhancement and configurations to address internal control gaps or weaknesses, compliance requirements, unresolved audit findings, and audit risks. Guide the implementation of financial system transition efforts in response to federal government/IC initiatives and NGA priorities utilizing agency requirements and governance processes. Monitor oversight Planning, Programming, Budget & Execution (PPBE) regulations and guidance to ensure FMS systems are complying and where necessary make necessary updates to meet the requirements. Assists in operational planning when appropriate and where opportunities exist to optimize the end to end business environment. Ensure all new requirements are appropriately resourced for development and maintenance.Additional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA. These assessments may include but are not limited to: 1) Online questionnaires or assessments that require you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting. The information you provide in the application you submit must support the response you provide to this questionnaire. You will receive an email to describe any additional assessments required. Please monitor your emails and complete any required assessments as soon as possible.

Requirements

• Security Investigation

Qualifications

MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Demonstrated experience performing data center operations in a cloud environment.2. Demonstrated experience with IT architecture, configuration management, and/or IT operations.3. Demonstrated experience supporting customers, their mission, and/or procedures.EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an accredited college or university in Computer Science, Data Analytics, Engineering, Information Science, Information Systems Management, Information Technology, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Demonstrated expertise in written communication skills with evidence of briefing senior management.2. Demonstrated expertise in strong interpersonal skills with ability to work collaboratively with co- workers and mission partners3. Demonstrated proficiency in strong organizational, problem solving, analytical skills and attention to detail.4. Demonstrated understanding of the ITIL Framework. 5. Demonstrated ability in critical thinking skills.

Contacts

• Address NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY Mailstop: S44-HDR 7500 GEOINT Drive Springfield, VA 22150 US
• Name: Recruitment
• Phone: 571-557-1999
• Email: [email protected]