Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as the Chief of Business Systems Operations Division at the Rock Island Arsenal - Joint Manufacturing and Technology Center (RIA-JMTC), located at Rock Island, Illinois.

Duties

Develops all annual and long range Information Management (IM)/Information Technology (IT) budget requirements for the Rock Island Arsenal - Joint Manufacturing and Technology Center (RIA-JMTC). Monitor, Review and analyze program implementation; make decisions and recommendations for program adjustments to meet local conditions and changing situations, policies and program guidance. Maintain close coordination with all RIA-JMTC, NEC, other higher headquarters and laterally with other Organic Industrial Base (OIB) in order to ensure proper services are rendered to users on a timely and effective basis for all information. Provide oversight and management of modernized information systems and enterprise information systems business process improvements. Report and coordinate response for recovery from security incidents. Act as the organization second level interface to the NEC for troubleshooting of IT equipment, software, or process failures. Provide Administrative and technical supervision to subordinate employees. Assigns work and establishes priorities.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• One-year supervisory probationary period required. A one-year probationary period is required if the selectee has not previously met this requirement.
• This position requires the incumbent to possess or be able to acquire Personnel Security IT Level I in accordance with AR 25-2 Information Assurance.
• This position may require you to work overtime and/or to work other than normal duty hours which may include evenings, weekends, and/or holidays.
• This position requires you to obtain and maintain a Secret clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience required for the GS-13 level: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled, such as: developing policies, programs, and/or systems pertaining to Information Technology (IT)/Information Management (IM) functions; troubleshooting IT systems to restore service capabilities or increase performance; advising management officials on technology innovations to include capabilities, limitations, cost, or scope; and supervising, leading, or reviewing the work of other employees. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experiencemust include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Human Capital ManagementInformation Technology Program ManagementStakeholder ManagementTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Contacts

• Address GM-W0K8AA USA RIA JOINT MFG TECHNOLOGY CENTER DO NOT MAIL Rock Island, IL 61299 US
• Name: Army Applicant Help Desk