This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology (OIT), AI/Digital Experience. As an IT Program Manager (PLCYPLN/APPSW), you will serve as the Digital Experience Program Lead for DFC, committed to delivering exceptional digital experiences to customers with a focus on creativity, technology, inclusivity, and user-centric design.

Duties

As an IT Program Manager (PLCYPLN/APPSW), you will: Serve as the Digital Experience Program Lead for the Development Finance Corporation (DFC). Lead the design and implementation of user-centered digital experiences, including websites, mobile apps, and other digital platforms. Act as a central hub within the team composed of content strategists, User Interface (UI)/User Experience (UX) designers, technical architects and developers. Utilize analytics and user feedback to continuously optimize digital experiences and drive improvements. Develop, communicate, and execute long-term product/system vision, strategy, and initiatives that align with corporation strategy within the scope of the software product and cultural change management verticals. Identify opportunities to improve enterprise-level systems to support business processes and utilize emerging technologies. Serve as a consultant to customers on backlog prioritization, epic/feature/use case/user story creation, identifying user personas, acceptance criteria, and gathering and authoring business, functional, and technical requirements as related to optimum digital experience. Please Note: This is a Bargaining unit position represented by AFGE, local 1534.

Requirements

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Must submit resume and supporting documents (See How To Apply)
• Suitability for Federal employment, as determined by a background investigation
• May be required to successfully complete a probationary period
• Within 30 days of your start date, you will be required to file a Confidential Financial Disclosure Report (OGE Form 450)
• Must be able to obtain and maintain a secret/top-secret security clearance

Qualifications

Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement. BASIC REQUIREMENT For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND ADDITIONAL REQUIREMENT In addition to the Basic Requirement listed above, you must meet the required specialized experience listed below. One year of specialized experience equivalent to the GS-13 grade level in the Federal service that demonstrates your experience in all of the following: 1) Understanding and applying federal usability guidelines and plain language mandates. 2) Communicating complex User Experience (UX) concepts to non-technical stakeholders and for effective team collaboration. 3) Defining and driving strategy, vision, and roadmaps for User Experience (UX) initiatives within an organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is being advertised concurrently with vacancy announcement 24-OIT-ST-12511363-LW using Merit Promotion (MP) procedures. If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both. This announcement may be used to fill similar positions, if additional vacancies occur.

Education

This job does not have an education qualification requirement.

Contacts

• Address International Development Finance Corporation 1100 New York Ave. NW Washington, DC 20527 US
• Name: Laura Whitlock
• Email: [email protected]