The Board of Veterans' Appeals (Board) is a part of the Department of Veterans Affairs (VA), located in Washington, D.C. The Board's mission is to conduct hearings and decide appeals properly before the Board in a timely manner. 38 United States Code (U.S.C.) § 7101(a). The Board's jurisdiction extends to all questions in matters involving a decision by the Secretary under a law that affects a provision of benefits by the Secretary to Veterans, their dependents, or their survivors.

Duties

The primary purpose of the position is to serve as team lead responsible for providing technical advice and assistance related to planning, coordinating, and providing a wide variety of centralized management support services throughout the Board. Duties include but are not limited to: Approves work, provides coaching for team member to improve efforts, and recommends training to facilitate improvement. Communicates performance rating recommendations to supervisor and suggests areas for counseling, as necessary. Provide organizational support for planning, analyzing, coordinating, evaluating, and directing the development of priorities, performance metrics, resource allocations, work force management, and/or performance for organizational objectives to support operational requirements. Make decisions concerning such things as interpretation of considerable data, planning of the work, or refinement of the methods and techniques to be used. Analyzes, develops criteria for, and evaluates policies and procedures affecting organizational program objectives; analyzes and evaluates capabilities, effectiveness, feasibility, and cost of proposed and alternative programs; and analyzes the impact of options and recommendations on organizational performance. Work involves analyzing and solving a variety of conventional administrative problems or issues involving one or more types of equipment or services; establishing criteria; formulating projects; assessing program effectiveness; and investigating or analyzing a variety of unusual conditions, problems, or questions. Identifies, distributes, and balances workload and tasks among the team in accordance with established workflow, skill levels, and occupational specializations. Makes adjustments to accomplish tasks in accordance with established priorities to ensure timely accomplishment of team tasks, ensuring each employee has an integral role in developing final team products. Analyzes and researches problems, issues, or relationships and chooses a course of action which may range from several clear and distinct paths to those that require research, interpretation, and independent thought. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Manages the requests and issuance of Property Passes for agency owned equipment approved by the Information Security Office and Office of Information and Technology to employees that are eligible for telework. Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Support Services Specialist/PD199710 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience leading the work of a team to achieve all project goals within the given restrictions; Consistently communicate in a courteous, tactful and respectful manner; Analyze and research problems, issues, or relationships and choose a course of action which may range from several clear and distinct paths to those that require research, interpretation, and independent thought. Your resume must clearly support at least 2 of the listed specialized experience items to be minimally qualified. You will be rated on the following Competencies for this position: Team Building Strategic Thinking Project Management Problem Solving Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Board of Veterans' Appeals 425 I St NW Washington, DC 20001 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]