About the Position: Serve as a Information Technology Specialist (Systems Administration) at the Defense Health Agency (DHA), Medical Treatment Facility (MTF), West Point, NY. Salary negotiation may be available for those candidates who are new to Federal service. This is a Direct Hire Solicitation

Duties

Provide technical advice and assistance to users in utilizing automated data systems and the associated automated data processing equipment (ADPE). Identify hardware versus software problems and performs the required corrective action. Serve as the first line technical troubleshooter on the maintenance and troubleshooting of hardware and software problems on personal computers. Serve as system administrator on various Medical Systems such as Dictaphone, Power scribe, DINPACS, DMHRSI, EASIV, Sensatronics and EasyID. Perform highly technical computer systems administration and customer support tasks where state-of-the-art and technology is rapidly changing. Responsible for applying IT expertise and includes feasibility, technical evaluation, justification, acquisition/procurement, installation, implementation, management, and administration of IT systems. Provide guidance and direction to lower-graded IT personnel and other functional specialist in accomplishing the work. Install, monitor, troubleshoot, and repair personal computer hardware components resolving hardware/software interface problems and communication difficulties between components. Conduct one on one training on word processing, E-mail, and general desktop software procedures as directed and planned byimmediate supervisor. Work is performed in a complex IT network environment and involves support to multiple logistical sites. Assist users in configuring standard and unique software packages to meet specific needs. Re-images customer workstations as needed and resolves complex problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a SECRET security clearance. The incumbent must remain eligible for the required clearance at all times while serving in this position.
• This position requires the incumbent to obtain and maintain required certifications in accordance with Department of Defense Publication 8570.01-M Information Assurance Workshop Improvement Program within 6 months of entry into the position.
• This position requires appropriate Computing Environment (CE) certification(s) as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP) within 6 months of appointment.
• This position may require incumbent to work outside normal duty hours, which may include evenings, weekends and/or holidays. 15%

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes assisting in the development and installation of networked systems; performing routine network configurations management task; monitoring and/or troubleshooting system availability; and ensuring customers receive current supported software that is available. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total semester hours minus 18) by 9. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83CL DHA STAND-ALONE MKT-KELLER ACH DO NOT USE West Point, NY 10996 US
• Name: Army Applicant Help Desk