About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located in West Point, NY. Serves as the Lead IT Specialist (NETWORK) with the responsibility for the installation, maintenance, testing, evaluation, and repair of various systems.

Duties

Responsibility for the installation, maintenance, testing, evaluation, and repair of Local Area Networks (LANs), Wide Area Networks (WANs), Installation Campus Area Networks (ICANs), advanced network communication devices. Provides virtual support to users and/or Local Network Enterprise Centers (LNECs) within the Northeast Regional Network Enterprise Center areas of responsibility Programs and maintains networking devices in support of Non-sensitive Internet Protocol Router Network (NIPRNet) Wireless Local Area Networks (WLAN), and cryptographic devices in support of Secure Internet Protocol Router Network (SIPRNet). Troubleshoots and resolves all information technology problems and determines whether cable, equipment, or operations is the problem. Reviews requests for additions or modifications to existing network systems and compares with present configurations. Develops plans in conjunction with system administrators for emergency service restoration. Collects and reports Command, Control, Communications, Computers, and Information Management (C4IM) and Information Technology (IT) metrics data as required. Plan and Lead work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work in coordination with the division Chief. Coach the team in the selection and application of appropriate problem-solving methods and techniques, provide advice on work methods, practices and procedures

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Employee must obtain and maintain a Secret security clearance.
• Employee must obtain and maintain a valid state-issued driver's license.
• Position may require individual to be on call and may be required to work extended or other than normal duty hours.
• May require shift work and/or work on rotating shifts to provide coverage on evenings, weekends, holidays and in other situations.
• Required to complete the required certification/recertification for this position as outlined in DoD Instruction 8140.02. Personnel assigned to this position must obtain the appropriate certification within six months of being assigned.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) EmployeeCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) PositionsCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service PositionsNon-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service PositionsReinstatement Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the (Insert Work Category) Work Category at the (Insert Work Level) Work Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by: maintaining, installing, and upgrading hardware/software and operating systems; providing technical assistance to customers to resolve operational issues; monitoring the performance of production network, network devices or network software to detect and correct incidents; and recommending upgrades of network operations to upper management. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk