This position is located at Office of the Chief Information Officer, Infrastructure Operations Division. This is not a remote position. You will be required to be in your duty station office per CEC telework policy. Current USDA/CEC employees with an approved remote agreement may be eligible for continued remote status, but this eligibility is at the discretion of the hiring manager.

Duties

As an IT Specialist, you will: Analyze and determine trends or problems occurring as the result of the proposed or implemented changes. Install, configure and administer systems and services following IOD Standards Operating Procedures and Guidelines. Conduct troubleshooting on problems with hardware, COTS software, and other applications and identify the root problems that are affecting the system. Prepare customer documentation and notices to the technical detail applicable to the audience. Support and implement integration of new applications and services, as well as any assigned large scale or enterprise projects.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience is one year of experience at the GS-11 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes: Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in a large scale Information Technology organization (i.e. 50,000+ end users); AND Performing systems administration on Linux/Unix/Redhat production/test/development servers with experience in multiple IT disciplines including both application, file and system management techniques, change management methods and best practices in an IT environment; AND Using IT service desk ticketing and troubleshooting tools to resolve problems directly, and when needed, escalating issues to senior support staff; AND Diagnosing, troubleshooting and server administrative duties to resolve problems including identify problems; determine accuracy and relevance of information to generate and evaluate alternatives and make recommendations. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Infrastructure Operations Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]