You will serve as a Supervisory Program Manager (Deputy Director) for the Small Business Administration (SBA), Office of Capital Access (OCA), COVID and Economic and Injury Disaster Loan Servicing Center (CESC) in Fort Worth, Texas. This Deputy Director position shares the authority and responsibility of the Center Director in planning, directing, managing, coordinating, and evaluating the functions of the COVID and Economic and Injury Disaster Loan Servicing Center.

Duties

As a Supervisory Program Manager (Deputy Director) at the GS-0340-15, some of your typical work assignments may include: Assisting and sharing full responsibility with the Center Director in directing and managing all senior management personnel assigned to the COVID and Economic and Injury Disaster Loan Servicing Center (CESC). Identifying and analyzing problem areas, such as adverse trends, bottlenecks, workload, backlogs, etc. Reviewing staffing requirements for the Center through periodic review of staffing models and justifying when additional staffing and/or reductions are required. Directing the Center management in its planning, development, coordination, and evaluation of the COVID and Economic and Injury Disaster Loan Servicing Center (CESC) Disaster Loan Servicing and Liquidation activities in the Center. Maintaining close and effective working relationships with other SBA Headquarters, Regional and District officials, key staff of congressional committees, non-profit and civic leaders, managers or leaders from various national associations, and technical staff throughout major organizations within the agency. IMPORTANT NOTES: This is a Permanent position, which is a competitive service position with a full-time work schedule. By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. The COVID-19 EIDL Servicing Center (CESC) Ft. Worth, TX location is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station. In addition, employees are eligible to apply for transportation subsidy to utilize the local DART/TRE bus/rail transit system. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• You may be required to complete a one-year probationary period.
• You must meet time-in-grade requirements by the closing date, if applicable.
• A one-year supervisory probationary period may be required.
• This position is not included in a bargaining unit.

Qualifications

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy). Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Time-In-Grade Requirement: GS-15: Must have held grade GS-14 for 52 weeks You may qualify based on experience. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-15: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate ALL the following: Developing, implementing, and/or communicating the strategy, vision, and/or direction of an organization such as a Federal, State, or Local government program office, department, or field office; and Overseeing and managing the day-to-day operations of a disaster program and/or loan-making organization/program; and Analyzing and making recommendations or decisions in areas such as workload distribution and staffing requirements; and Experience supervising individuals to achieve organizational goals and objectives; and Representing an organization, in meetings with high-level government officials or private sector executives.

Education

There is no substitution of education at this grade level.

Qualification Standards: Program Management Series 0340 (opm.gov)

Contacts

• Address COVID EIDL Loan Servicing Center - CESC 14925 Kingsport Road Fort Worth, TX 76155 US
• Name: Ebube Utomi
• Email: [email protected]