Job opening: IT SPECIALIST (CUSTOMER SUPPORT)
Salary: $99 200 - 153 354 per year
Published at: Aug 14 2024
Employment Type: Full-time
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will NOT be accepted through this flyer. Interested applicants should review the "How to Apply" section of this flyer for more information on how to be considered. This flyer will be used as positions become available. There may or may not be actual vacancies filled from this flyer.
Duties
About the Position: As the Army's primary integrator of C5ISR technologies and systems, the U.S. Army Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) Center conducts Research and Development, or R&D, across a wide variety of capability areas that support all of the Army's Modernization priorities. These include cyberspace operations, electronic warfare, intelligence, data analysis and fusion, tactical network design, wireless communications, radar, sensors, electro-optics, mission command applications, autonomy and machine learning, power and energy, modeling and simulation, counter-IED, minefield detection/defeat and assured positioning, navigation and timing. It is through employment of a dedicated and superior workforce, world class facilities and global partnerships that the C5ISR Center delivers needed capabilities to our Warfighters.
Performs complex assignments in technical support aspects of substantive mission-oriented programs of unusual difficulty and responsibility.
Interpret, select, adapt and apply guidelines, precedents, principles and practices in an area of technical specialization - Such as engineering/electronic technician, telecommunications, quality assurance, information technology, technical writing and editing, equipment management, etc.
Application of advanced techniques using new automation tools in support of the workforce
Applies knowledge, experience and critical judgement in making major compromises to satisfy overall technical requirements.
Serves as an organization representative on teams or committees outside the organization developing new policies, approaches or techniques that impact beyond the scope of the organization.
Interacts independently and proactively with customers to identify and define complex/difficult problems and to develop and implement strategies.
Assignments may involve support for Research and Development projects with goals and objectives similar to professional level engineers and scientists.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position requires temporary duty (TDY) travel up to 25% of the time.
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret (SCI) security clearance or access for the duration of employment.
- This is a Drug testing designated position and the incumbent is required to complete a drug test prior to appointment and periodically thereafter, DA Form 5019.
- Appointment to this position is subject to a Three-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
- Position is required to obtain and maintain (DoD 8570.01 Manual) certification requirements.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to perform the duties of the position. Specialized Experience is defined as: 1) Proving information technology expert level assistance to customers to include VIPs and the research, development, and engineering workforce; 2) Performing technical evaluations of information technology and possess working knowledge of scripting tools that help automate IT support functions (ie. PowerShell); and, 3) Serving as Information Technology support subject matter expert and interfacing with other agencies and industry in support of the organization. This definition of specialized experience is work performed at the next lower grade/level position in the federal service DE-02 pay band/GS-11 equivalent grade level.
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include leading others by setting the standards for the quality of work, even in the most difficult and/or high-pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:
https://sites.ed.gov/international/recognition-of-foreign-qualifications.
Contacts
- Address FN-W4G8AA US ARMY COMBAT CAPABILITIES DEV CMD
DO NOT MAIL
Aberdeen Proving Ground, MD 21005
US
- Name: Army Applicant Help Desk
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